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TWF Business / Program Manager (Technology Workflow) Business Manager

Element AI

Element AI

IT, Sales & Business Development, Operations
Waltham, MA, USA
Posted on Thursday, June 6, 2024

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

As the Business Manager, your charter will be to partner with the TWF leaders to orchestrate and execute against the TWF priorities in-quarter, FY, and out years. Consequently, leadership will spend more time with customers, prospects and their teams. In short, this position will allow for the TWF workflow leader to focus more on current and out of years GTM and Sales strategies, selling, building relationships, closing sales and scaling the business to the next level of growth.

What you will do in this role:

  • Assist in developing, communicating and executing on a multi-faceted plan to grow business across the TWF business.
  • Collaborate with business partners across Bus, Sales Operations, Solution Sales, Solutions Consulting, Solution Sales, Field Sales Field Marketing, Customer Success and GCP to drive alignment on go-to-market strategy; ensure alignment of priorities and goals.
  • Coordinate in and out year GTM and Sales planning to ensure the organization continues to scale to support growth expectations.
  • Incubate and develop emerging programs that are deemed strategic investments, customer engagement and field comms
  • Partner with HR to drive team talent development and consistent recruiting practice, Community and Team Culture
  • PM Biz Reviews, Operating Model (with BU, Mktg, Field, GPC and all business stakeholders), NPI process


To be successful in this role, we need someone who has:

  • The strong operational mindset with a focus on building organizations to scale in a cross-functional capacity.
  • Competitive, can do, optimistic, realistic attitude, strong work ethic, humility, and excellent team-building communication and listening skills.

Skills that include:

  • A history of demonstrated skills of sales operational best practices.
  • A consistent track record of meeting and exceeding team quotas.
  • Strong forecasting and reporting capabilities.
  • Strong Program Management skills and a history of building out sales programs to support Field Sales teams.
  • Strong organization, communication, teamwork, presentation, problem-solving, and time management skills.
  • Ability to navigate and collaborate through complex opportunities.
  • Strong organization, communication, teamwork, presentation, problem-solving, and time management skills.
  • The ability to navigate and collaborate through complex opportunities.
  • Experience attracting, retaining and developing high-performing, high potential talent through assessing, selecting, onboarding, coaching, and developing.
  • Develop and manage impactful team communications cadence
  • Prepare TWF team’s internal communications and announcements
  • Assist with TWF leadership’s communications to customers and internal stakeholders
  • Create content for TWF VP external and internal presentations
    Language for ‘skills section’ (candidate should have):
  • Excellent written and verbal communication skills in English to craft and convey messaging and ensure followership in actions follow up across TWF
  • Strong content creation skills: demonstrated knowledge and proficiency with PPT, experience at crafting internal emails for broader and senior audience


  • A Bachelor’s degree; an MBA is a plus.
  • 5+ years experience in field sales management, in a matrixed sales environment in the enterprise software space.
  • The willingness and ability to travel 10% of the time.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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