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Senior Technical Product Manager, Integrated Risk Management

Element AI

Element AI

IT, Product
Heredia Province, Heredia, Costa Rica
Posted on Monday, June 3, 2024

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it. Ultimately, we strive to make the world work better for our employees and customers—when you work in ServiceNow Digital Technology, you work for them.

Summary: The world of technology is changing faster than ever before, and customers expect seamless digital experiences. As a Technical Product Manager at ServiceNow you will be at the forefront of building the next generation of products & capabilities that will transform our customer & employee experience.

Does your resume show years of building consumer grade experiences? Can you talk in technical depth to some (or all) of these capabilities? Personalization, Gen AI/AI, Content Management, Headless CMS, User Management, Issue Avoidance, Self-Service, Onboarding, Mobile Applications, In-application experiences, Behavior Analytics. Is your experience area not listed? Apply anyway and tell us why your skills & experience will delight our users and scale us for future success.

While being technical & experienced in building consumer grade experiences is highly admired this role also comes with the need to successfully navigate cross-functional business stakeholders, end users, designers, architects & engineers to execute change in a product mindset.

What you get to do in this role:

  • Product Strategy and Roadmap:
    • Develop and communicate a clear product vision and strategy aligned with the company's overall objectives.
    • Create and maintain a product roadmap that outlines the key features, enhancements, and milestones for the product's evolution.
  • Requirement Gathering and Prioritization:
    • Collaborate with stakeholders, to gather and prioritize product requirements.
    • Define user stories, use cases, and acceptance criteria to guide the development process.
  • Technical Understanding:
    • Possess a deep understanding of the technology stack, architecture, and technical constraints associated with the product.
    • Collaborate closely with engineering teams to ensure the technical feasibility of product features.
  • Cross-Functional Collaboration:
    • Work closely with cross-functional teams, including development, UX design, quality assurance, and operations, to ensure successful product delivery.
    • Foster effective communication and collaboration among team members.
  • Product Development Oversight:
    • Monitor and track product development progress, ensuring that it stays on schedule.
    • Make critical decisions and trade-offs to meet project objectives.
  • Performance Metrics and Analysis:
    • Establish key performance indicators (KPIs) to measure the product's success and iterate based on data-driven insights.
  • Customer Feedback and Iteration:
    • Gather and analyze stakeholder feedback to identify opportunities for product improvement.
    • Iterate on product features and enhancements to address stakeholders needs and pain points.


  • 5+ years in software product management experience
  • Bachelor's degree in a relevant field (e.g., Computer Science, Engineering, Business) is preferred.
  • Strong prioritization skills and the discipline to focus on high impact activities.
  • Experience defining and capturing product requirements and transforming them into a product roadmap.
  • Assesses complex issues from multiple angles in order to get the complete picture, evaluates the potential consequences and implications of different options, identifies the underlying issues and root causes of problems, and incorporates new information and concepts when solving problems.
  • Addresses process breakdowns with speed and thoroughness, uses process analysis methods like metrics and benchmarks, focuses efforts on both processes and results, and modifies own work activities and methods to eliminate wasted effort and inefficiencies.
  • Demonstrates flexibility of responses to different situations, recognizes cues that suggest a change in approach or behavior is needed, adapts to changing needs, conditions, priorities, or opportunities, and monitors how well approach is working to see if change is needed.
  • Deep curiosity about customer needs, along with building customer relationships and delivering high value solutions.
  • Exceptional problem-solving and analytical skills and a proven process of data-validated, hypothesis-driven, experiment-tested decisions.
  • Experience or awareness with Agile and the Software Development Lifecycle
  • Strategic mindset: able to drive product strategy that achieves substantial customer value and business outcomes; able to make trade-off decisions considering what’s desirable, viable, and technically feasible.
  • Preferred: experience working with developers and designers to craft delightful customer experiences in a highly collaborative environment
  • Preferred: Demonstrated project management experience from previous internship, or academic or personal projects
  • Preferred: Experience or awareness with Agile and the Software Development Lifecycle



Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

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