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Inside Solution Sales Manager

Element AI

Element AI

Sales & Business Development
Waltham, MA, USA
Posted on Thursday, May 30, 2024

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

ServiceNow is looking for an Inside Solution Sales Manager to join our expanding Inside Sales team. The Inside Solution Sales Manager will manage the market success of ServiceNow's Customer & Industry Workflow solutions (CWF). These products are built on our market leading Service Management platform and create a single source of truth that allows enterprise processes to execute with uniform information.

What you get to do in this role:

The Inside Solution Sales Manager builds relationships with clients while achieving quarterly and annual sales quotas for an assigned product line and territory.

  • Manage sales opportunities and business relationships, from the office, with influential contacts within Commercial Accounts.
  • Meet or exceed monthly, quarterly, and annual sales objectives, constantly working towards daily, monthly & quarterly KPI metrics such as pipeline build, revenue attainment, created opportunities, ACV bookings, and renewal rates.
  • Provide timely and accurate information to management such as forecasting and opportunity status.
  • Understand, develop, and build a franchise within your assigned geographical territory to consistently exceed quarterly and annual sales goals, and create successful, happy customers.
  • Follow the sales process to win new ACV business.
  • Facilitate resources necessary to further the sales cycle such as Solution Consultants, Customer Service, Marketing, etc.
  • Effective Data Management through internal and external sources such as CRM, social media, search engines, and press.
  • Occasional travel for training and/or meetings may be required.


To be successful in this role you have:

  • 3+ years of technology sales experience in enterprise software or consulting services.
  • Experience in selling enterprise-class solutions.
  • Strong technical aptitude to understand the challenges a prospect is facing and translate those into business outcomes ServiceNow can deliver, and to communicate the value.
  • A thorough understanding of the sales process and the ability to navigate and progress short but complex sales cycles (3-12 months).
  • Presentation skills via web-based tools.
  • Excellent communication skills.
  • Excellent relationship-building skills – Ability to build meaningful business relationships with ServiceNow customers, prospects, and internal colleagues
  • Persistent, dependable, and accountable.
  • Able to adapt to a constantly changing and growing environment.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

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