Qualification & Experience
Must have bachelor’s degree in Computer Science or related field (or equivalent degree and experience)
· 2+ years providing customer facing technical support (Web based products or e-commerce preferred)
· Candidates will lesser experience will be considered for appropriate roles.
In order to be successful in this role, we need someone who has:
· Ability to comprehend, modify server-side object-oriented JavaScript, Unix Shell scripting and Windows scripting and Powershell.
· Ability in server administration across OS platforms (Windows/Unix). Including understanding of user permission levels, domain configuration, group policy objects and execution of SUDO Policies.
· Remote administration via SSH, SNMP, WMI, PowerShell
· Understanding of SNMP traps and MIBs/OIDs
· Ability to understand and modify XML, JSON, Regular Expressions (RegEx)
· Familiarity with AWS, Azure, VMWare, Amazon EC2 including appropriate template types (ARM templates, CFT)
· Understanding of protocols such as HTTP, TCP, FTP/SFTP, SOAP and REST
· Experience with troubleshooting tools such as Wireshark, Traceroute
· Solid understanding of object-oriented programming skills (Java strongly preferred)
· Good understanding of database concepts.
· A fundamental understanding of ITOM, CMDB and ITIL business process
· Strong troubleshooting/root cause isolation skills
· Demonstrated creative problem-solving approach and strong analytical skills
· Must be proficient with analyzing log files and standard debugging concept.
· Experience providing web development support is highly desirable.
· Familiarity with tools & practices of the trade such as incident management, knowledgebase, defect & escalation management.
· Excellent communication skills (verbal and written).
Preferred Skills (Great to have)
· Previous experience working with the ServiceNow platform (Asset Management, Orchestration, Discovery, Mid Server, BSM Map & Service Mapping)
· Understanding of JavaScript.
· Familiarity with Eclipse IDE.
· Previous experience in software development(or) software consulting.
· Experience supporting and troubleshooting e-commerce applications with catalog, shopping cart, merchandising and payment handling is highly desirable. Experience providing SaaS support is desirable.
Opportunity
Those we hire will be trained and mentored in these technologies as appropriate by our senior staff and will work to support a growing base of customers globally. Successful candidates will enjoy a generous earning potential and the chance to expand their role in the company as we grow.
We provide competitive compensation, generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business.