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Manager, Software Engineering Management

Element AI

Element AI

Software Engineering
San Diego, CA, USA
Posted on Friday, May 24, 2024

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

What you get to do in this role:

  • Lead and manage a team of engineers to deliver solutions for Customer Success product.
  • Define broader business drivers to map business needs to process and create functional solution design. Develop future solution strategies by working closely with Business and Engineering teams.
  • Work with global teams to manage Custom applications on the SN platform, BigData, Qualtrics and other 3rd party applications.
  • Responsible for software development and guiding software engineers in developing scalable, cloud-based custom applications on the ServiceNow Platform.
  • Lead teams through 3rd party vendor evaluation selection process.
  • Work closely with program management, product management and support/satellite teams for new features and upgrades.
  • Contribute and participate in reviews for architecture, design and code.
  • Mentor, coach, and build a career path for the best in class platform product development team.
  • Be a leader in mentoring teams to diagnose complex software issues and troubleshoot code.
  • Build proofs-of-concept (POC) for potential new solutions and technologies.


To be successful in this role you have:

  • Believes in strong ongoing client engagement and creating partnerships with senior business stakeholders, determining solutions to help scale business operations, identify opportunities to scale operations.
  • Combines solid technical skills with business solution pragmatism. Is pragmatic, practical and solution-oriented. 2/3rd technical, 1/3rd business.
  • Excellent verbal and written communication skills and an engaging personality. A proven ability to effectively interface with a diverse range of roles at all levels.
  • Ability to lead and work collaboratively within a business unit team and have strong influencing skills.
  • Be able to manage multiple priorities and complex tasks in a dynamic work environment.
  • Experience in development of applications using Java (or .NET/C#), JavaScript, jQuery, AngularJS and ReactJS.
  • Solid experience in architecting and designing scalable applications using REST and SOAP web services.
  • Proven track record to deliver large, cross-functional projects.
  • Experience to hire and scale teams.
  • Knowledge or experience working with Service Now Service Management or Platform preferred.
  • Experience in deploying projects using Agile general principles of satisfying the client and continually develop software.

Basic Qualifications:

6+ years combined experience in the following areas: Product development, Custom software design, leading portfolio of engineering projects to success, vendor management and evaluation.


For positions in California (outside of the Bay Area), we offer a base pay of $142,700 - $249,800, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location. For individuals who will be working in the Bay Area, there is a pay enhancement for positions located in that geographical area; please contact your recruiter for additional information.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

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