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Senior Staff Product Security Engineer

Element AI

Element AI

Orlando, FL, USA
Posted on Thursday, May 23, 2024

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

About Digital Technology & The SSO

We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth.

We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it.

Ultimately, we strive to make the world work better for our employees and customers when you work in ServiceNow Digital Technology, you work for them.

The ServiceNow Security Organization (SSO) delivers world-class, innovative security solutions to reduce risk and protect the company and our customers. We enable our customers to migrate their most sensitive data and workloads to the cloud, accelerating our business so that we are the most trusted SaaS provider. We create an environment where our employees are proud to work and can make a positive impact

Team Description

ServiceNow’s PSIRT serves as ServiceNow's awareness, response, and investigation capability for post release vulnerabilities in ServiceNow-developed product and service offerings.

Job Description

The Sr Staff Product Security Engineer will serve as a technical leader on ServiceNow’s PSIRT. The Engineer will aggressively identify and communicate about risk across the ServiceNow product and service suite. The Engineer will continually improve processes within and outside the team.

What you get to do in this role:

  • Root cause analysis, developer engagement, and executive level reporting during high profile product-based security incidents.

  • Contribute to process improvements within PSIRT and across the company.

  • Serve as technical mentor to upskill team members and build team capabilities.

  • Lead research initiatives, prepare read outs for technical and non-technical audiences, and serve as a security partner for developers during long term remediation efforts.

  • Identify or triage, and track remediation of vulnerabilities in the ServiceNow product and service suite.


Core Skills

  • Ability to read and comprehend Java and JavaScript code.

  • Strong understanding of common Java and JavaScript vulnerabilities.

  • Proficiency scripting in both Python and JavaScript for data gathering, processing, and visualization.

  • Ability to simplify highly technical security vulnerabilities and drive remediation in collaboration with development teams.

  • Development of proof-of-concept exploits for web application vulnerabilities.

  • Written and verbal leadership-level communication.

  • Experience with scoping cross-organization security projects, task prioritization, and stakeholder management.

To be successful in this role you have:

  • 12 years minimum experience working in a role focused on web application security.

  • 5 years auditing source code for security vulnerabilities.

  • 2 years minimum experience conducting vulnerability assessments on the ServiceNow platform.

  • B.S. degree in Computer Science / STEM field or equivalent job experience.

  • Experience in a fast-paced and demanding application security environment.

  • Experience in an incident response role.

  • Experience with cross-team program management.

Nice to haves

  • Experience with crisis management a plus.

  • Experience with reverse engineering malware a plus.

  • PMP certification a plus.



Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

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