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Associate Technical Consultant - Impact

Element AI

Element AI

Sydney, NSW, Australia
Posted on Thursday, May 23, 2024

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

What you get to do in this role:

Be a core part of a new team we are building in Sydney, Australia. The Associate Technical Consultant – Impact role is part of ServiceNow Impact, our newest product. ServiceNow Impact personalizes customers' digital transformation journey on the Now Platform and accelerates their time-to-value.

Read about Impact Accelerators & watch the videos below to learn more:

As part of the global customer success organization, this role will help customers unlock business value and accelerate the adoption of the ServiceNow products they have purchased by delivering our technical accelerators.

As an Associate Technical Consultant – Impact, you will act as the ServiceNow subject matter expert, bringing ServiceNow best practices, innovations, and capabilities to help customers achieve their goals. We have high expectations, and a career at ServiceNow means always challenging yourself to improve.

The role is to help customers unlock business value and accelerate the adoption of the ServiceNow products they have purchased.

The ideal candidate is interested in ServiceNow development and wants to help our client base with their digital transformation capabilities.

  • Deliver one or more offerings from our portfolio of Impact Technical Accelerators to customers remotely.
  • Prepare all client-facing and internal deliverables that are technology-related.
  • Assist with the identification of process improvement opportunities.
  • Engage with customers' requests in our Impact Digital Experience portal.
  • Excited to learn about ServiceNow Products and how they can help solve customer's challenges.
  • Responsible for understanding business and technical problems addressed by the Impact products and business needs (security, upgrades, etc.)
  • Develop and maintain strong working relationships with global Impact team members.
  • Assist with the development of new offerings for our Technical Accelerators portfolio.


To be successful in this role you have:

  • 2 years' experience as part of a professional services organization; or equivalent education/experience.
  • Passion and curiosity about technology, and a relentless hunger for learning.
  • Loves to win as a team and work efficiently in a collaborative environment.
  • Experienced with running projects independently
  • Committed to wowing customers, ensuring that actions contribute towards measurable value for the customer, and generating customer success stories
  • Prepared to study for and obtain ServiceNow certifications.
  • Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems.
  • A desire to contribute to our best place to work where everyone can be their best self and feel an amazing sense of belonging.
  • Have a hungry and humble mindset; and proactively seek help when challenges arise.
  • You'll need to have the legal right to work in Sydney, Australia

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

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