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Strategic Sourcing Manager, Software

Element AI

Element AI

San Diego, CA, USA
Posted on Thursday, May 23, 2024

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

The scope of Strategic Sourcing Manager is to provide value (e.g. hitting annual savings targets, reducing contractual risk, and meet stakeholder requirements) while building strong relationships with their internal business units and drive enterprise-wide sourcing, category management, and contract negotiation. This role will specifically focus on scaling software sourcing solutions in untapped spend areas (e.g. Manage tail spend- 100+ suppliers) and aid the Sourcing of Sales/Finance Applications. Individuals successful in this role will be able to scale software sourcing at high volumes and have the ability to curate new strategies for vendor engagement, renewal processing, and stakeholder enablement while achieving department and company wide- KPIs.

What you get to do in this role:

  • Manage software sourcing initiatives from opportunity assessment to contract execution as an individual contributor on the Software Sourcing Team
  • Manage ServiceNow’s software tail spend and craft a programmatic approach to navigate renewal processing, vendor engagement, and stakeholder enablement at scale
  • Ensure sourcing serves as a critical enabler and value add to the business, while managing to budgetary and operational targets
  • Manage, advise, and engage in the sourcing and contracting processes including evaluating, negotiating, redlining, and entering contracts or renewing relationships with Software/SaaS, Software Maintenance, and support suppliers
  • Identify, evaluate, and implement sourcing industry trends to advance company strategic sourcing excellence
  • Strengthen partnerships with business functions across the company to provide valuable consultation.
  • Develop a strong strategic advisor/partner relationship with the legal function to ensure best in class contracting practices are in place globally
  • Conduct and facilitate RFx processes where appropriate, e.g. RFI, RFP, RFQ, including TCO modeling of RFx proposals, presenting results to stakeholders, and driving to closure on a decision
  • Benchmark suppliers and trends, create category strategies, monitor strategic supplier performance, and enable the business to be informed


To be successful in this role you have:

  • 5+ years of experience in technology sourcing with a focus on Software in a high growth, dynamic environment
  • Excellent organization and time management skills to oversee simultaneously occurring projects, tasks, and deadlines.
  • Ability to spot trends in data quickly and present findings in a clear/concise manner to stakeholders/leadership
  • Excellent negotiation skills and the ability to cultivate and maintain strong internal and external relationships at all levels
  • Be a proven creative thinker with a problem-solving approach to implement solutions at scale
  • Working knowledge of sourcing processes, methodologies, and approaches
  • Exhibit strong analytical, conceptual thinking, strategic planning, and execution skills.
  • Have an excellent track record of establishing relationships, influencing, and negotiating competing priorities among business partners
  • Can-do mentality and ability to work independently
  • Proficiency in productivity software such as Microsoft Word, Excel, and PowerPoint


For positions in California (outside of the Bay Area), we offer a base pay of $96,200 - $168,400, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location. For individuals who will be working in the Bay Area, there is a pay enhancement for positions located in that geographical area; please contact your recruiter for additional information.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

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