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Staff Network Engineer - Federal

Element AI

Element AI

San Diego, CA, USA
Posted on Wednesday, May 22, 2024

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

Job Description

Please Note: This position will include supporting our US Federal customers.

“This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening. Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered.

We are seeking a highly skilled and motivated Staff Network Engineer to join our team as the main point of contact for Vulnerability Management within the United States. In this role, you will be responsible for maintaining network infrastructure, with a primary focus on identifying and remediating vulnerabilities. The successful candidate will collaborate with cross-functional teams, lead efforts to upgrade network devices, and ensure a secure and resilient network environment.

If you are a dynamic and experienced Network Engineer looking to take on a key role in vulnerability management, we invite you to apply. Join us in creating a secure and resilient network infrastructure to support our business objectives.

What you get to do in this role:

Vulnerability Management:

  • Lead the identification, assessment, and remediation of network vulnerabilities.
  • Analyse vulnerability scan results and prioritize vulnerabilities based on severity, exploitability, and potential impact.
  • Work closely with security teams to prioritize and address vulnerabilities in a timely manner.
  • Develop and maintain security policies, standards, and procedures related to vulnerability management.
  • Investigate security incidents related to vulnerabilities and coordinate incident response activities as needed.
  • Participate in security audits and compliance assessments to ensure adherence to regulatory requirements and industry standards.
  • Maintain accurate documentation of network configurations and vulnerability remediation efforts.
  • Provide regular reports on vulnerability management activities and network upgrades.

Vulnerability Remediation:

  • Take a lead role in planning and executing network device upgrades in coordination with ServiceNow policies to remediate vulnerabilities.
  • Collaborate with project and program managers to ensure upgrades align with overall timelines.
  • Serve as the main point of contact for Vulnerability Management efforts in the US.
  • Partner with global teams to ensure alignment with overall network security objectives.


To be successful in this role you have:

  • 6+ years of experience in working on ISP and data centre networks.
  • Solid understanding and hands-on experience with network technologies such as BGP, OSPF, IS-IS, HSRP/VRRP, IPSEC, SNMP.
  • Deep, hands-on experience with TCP/IP protocols, including traffic analysis using tools like Wireshark.
  • Deep understanding of common vulnerabilities and exposure (CVE) databases, vulnerability assessment tools (e.g., Nessus, Qualys), and penetration testing frameworks (e.g., Metasploit, tennable).
  • Experience with Cisco, Juniper, F5 ,Palo Alto operating systems is required; NGINX and Fortinet knowledge is strongly desired.
  • Familiarity with cloud computing technologies (e.g., Azure, AWS, Google Cloud Platform) and CI/CD practices.
  • Experience with scripting languages (e.g., Python, PowerShell) and Automation frameworks (e.g. Ansible, Terraform) for automation and tool development.
  • Excellent analytical skills and attention to detail with the ability to prioritize and manage multiple tasks in a fast-paced environment.
  • Strong communication skills, empathy for customers, and ability to work in a globally distributed team.
  • Passion for delivering high-quality support and ability to thrive in a fast-paced environment.


For positions in California (outside of the Bay Area), we offer a base pay of $123,800 - $216,500, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location. For individuals who will be working in the Bay Area, there is a pay enhancement for positions located in that geographical area; please contact your recruiter for additional information.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

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