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Senior Manager, Executive Communications - Global Field Organization

Element AI

Element AI

Marketing & Communications
Addison, TX, USA
Posted on Wednesday, May 22, 2024

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

We are looking for a strategic, innovative communications professional to join our growing team of global communications professionals. The ideal candidate will have a strong passion for storytelling and ability to craft compelling, customer-focused stories and engagement strategies with the goal of building trust, loyalty, and advocacy for ServiceNow and its leaders.

The role is ideal for an experienced communications professional who has a passion for creating compelling, concise content, and who seeks to grow their experience advising top-tier executive leaders. We are looking for someone who skillfully manages competing priorities, is a quick and creative thinker, excels at building relationships, is process oriented, and brings rigorous attention to detail and a sense of urgency to everything they do. The ideal candidate will ensure both internal and external communications are inspiring, emotional, relevant, and deeply connect with target audiences.

The Global Field Organization is laser focused on meeting and exceeding the needs of our customer worldwide, working alongside partners and colleagues to bring the best of ServiceNow to their business. This position will serve as the strategic communications lead and a trusted partner, advisor to two globally focused ServiceNow SVPs in the company’s sales organization strategy and operations division delivering on our ambition of annual revenue to $15B+. Working collaboratively and with an integrated team across HR, strategic operations, and other key teams throughout the company, this individual will develop integrated communications and executive visibility programs to inspire multiple audiences to be part of the ServiceNow story. They will partner closely with business leaders and oversee execution of recommended content, creative, and stakeholder communications.


  • Understand the communications landscape and needs of various audiences, regularly updating and evolving materials to reflect changes to business priorities, supporting narratives, and the external environment.

  • Design and produce executive visibility programs that turn ideas into compelling narratives, frameworks, and creative storytelling concepts.

  • Deliver executive-level work products including scripts, speeches, videos, and social media amplification plans.

  • Prepare executives with rehearsals, scripts, storyboards etc., while project managing the overall communications schedules.

  • Plan and support events, including quarterly Town Halls (hybrid, virtual, and in-person).

  • Manage and support change communications across multiple departments and teams.

  • Develop employee experience programs and campaigns that highlight wins, recognize individuals and teams, and promote cultural values and behaviors.

  • Own executive thought leadership for leaders.

  • Establish and design processes to ensure timely execution through final publication and governance of all content.

  • Serve as a resource across the communications team to ensure message alignment and consistency across all audiences, including customers and partners.


To be successful in this role you have:

  • 8+ years corporate communications, public relations, or executive communications experience.

  • Exceptional messaging and writing skills; attention to detail and accuracy in all communications deliverables.

  • Experience building and executing a multi-functional communications strategy.

  • Experience in technology and a desire to work collaboratively with senior leaders, their teams, agency partners, business partners, and vendors.

  • Experience working in a fast-paced, matrixed environment; strong cross-functional collaboration skills and ability to drive coordination across stakeholders.

  • Business maturity and experience working with senior executives.

  • Ability to manage multiple communication projects simultaneously and drive strong programs, designed to drive measurable goals and business outcomes.

  • Communications experience in global sales organizations a plus.

  • BS/BA degree required; advanced degree preferred.


Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

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