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Senior Staff Information Systems Engineer (SRE/Infrastructure/Observability/DevOps)

Element AI

Element AI

Software Engineering, Other Engineering
Austin, TX, USA
Posted on Tuesday, May 21, 2024

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

About Digital Technology

We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it.

Ultimately, we strive to make the world work better for our employees and customers—when you work in ServiceNow Digital Technology, you work for them.

What you get to do in this role:

  • Guide the technical design, implementation, and optimization of global infrastructure services; primarily focused on our Hybrid Cloud initiative.
  • Guide the architectural and topology design, new technology evaluation and integration planning activities.
  • Research and recommend new technology, such as integrated hardware and software solutions, that meet key business requirements.
  • Ensure architecture and design provide reliability and redundancy for all IT Services.
  • Manage assigned projects and program components to deliver services in accordance with established objectives.
  • Ensure high-quality documentation for supported infrastructure is developed and maintained.
  • Own the automation of operational activities for Windows, Linux, and Cloud-related technologies.
  • Partner with ServiceNow developers to integrate Systems technologies with the ServiceNow platform.
  • Ensure SOX and other legal and regulatory compliance in the infrastructure area.



To be successful in this role you have:

  • Deep experience designing and administrating public cloud Infrastructure-as-a-Service in Azure or AWS
  • A minimum of 10 years of experience in the design and development of Windows and Linux IT Systems.
  • Proficiency in scripting with PowerShell
  • Experience in implementing innovative technologies and solutions in an enterprise IT environment.
  • Deep understanding of vSphere ESXi 5/6 and experience with deploying and managing a highly-virtualized infrastructure.
  • Knowledge of Microsoft Active Directory architecture, design and configuration in an enterprise IT environment


  • Experience in other scripting languages (bash, python, vbscript, etc)
  • Experience supporting and managing HPC (high-performance compute), preferably SAP HANA.
  • Experience working with various REST or SOAP based API's.
  • Knowledge of DNS, DHCP and DFS in a Windows 2008/2012 landscape.
  • Experience in crafting advanced Splunk queries in support of operational needs.
  • Experience with the architecture, design and implementation of Exchange Online (O365).
  • Understanding and experience with SAN storage (Pure Storage).
  • Understanding and experience with fiber switches, storage zoning, and backup technology (Veeam or Commvault)
  • Experience with load balancing technology (F5 or AVI Networks)
  • Any relational database experience (Microsoft SQL, MySql, Oracle, etc)
  • Experience with Single sign-on solutions (Okta).
  • Experience using the ServiceNow platform with knowledge of IT Operations Management.
  • Ability to multi-task in an ever-changing environment.
  • Strong security understanding and experience.
  • Configuration Management experience (SaltStack, Ansible, SCCM, etc)
  • Exceptional English communication skills, both written and verbal. This includes listening skills and an open attitude toward constructive feedback.


Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

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