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Director, Renewal Sales

Element AI

Element AI

Sales & Business Development
Metropolitan City of Rome, Italy
Posted on Thursday, May 16, 2024

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

The Director, EMEA South Renewals will partner with Sales to guide conceptualization and implementation of region/area renewal strategies and secure sustainable renewal pipeline with enterprise level customers.

You will lead a renewal team, partnering with multiple Sales leaders to develop the renewal strategy and processes.

Renewals are the life blood of a SaaS company's revenue stream and the Renewals leader will focus on the achievement of renewals targets while keeping a teaming approach in their engagement with South Account Sales leadership.

What you get to do in this role:

  • Partner with EMEA South leaders on refining our renewals strategy and engagement with the region Sales teams
  • Ensure that Renewal procedures are understood and implemented across the teams
  • Manage the South renewal process to maximize revenue growth for ServiceNow and to achieve our sales/revenue goals
  • Partner with Sales leadership to ensure understanding of our go-to-market for sales/renewals programs
  • Provide role clarity for team members and link departmental goals to the larger organization
  • Provide summaries of performance metrics that enable the sales organization to focus on renewals execution, customer success and account planning for the renewal
  • Engage with the operations team to establishes analysis of trends and performance to identify greater efficiencies and achieve operational excellence.
  • Work with our Professional Services and Alliances/Channels team to increase growth and expansion through our partners
  • Assist Sales or Renewals reps and leadership with renewals negotiations
  • Lead plans to support renewals, working with Sales, Operations, Marketing, Customer Success and Finance
  • Partner with broader Renewals organization to create global programs that ensure continued success of the renewals program and the team at large


To be successful in this role you have:

  • 10+ years of progressive experience in Renewal Sales, or Customer Success leadership – preferably in a SaaS environment in local emea markets
  • Ability to drive operational excellence, leveraging data and efficient decision making to drive on time renewals.
  • Channel Management expertise with ability to drive on time renewals with partners
  • Ability to make commercial business decisions and execute effectively
  • Strong stakeholder management and an ability to communicate effectively at all levels of the business.
  • Experience creating employee-focused programs to increase engagement
  • English and preference for Fluency in French or Spanish or Italian


Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

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