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Director, Operational Technology - Presales Solution Consulting

Element AI

Element AI

Administration, IT, Sales & Business Development
Chicago, IL, USA
Posted on Thursday, May 16, 2024

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

What you get to do in this role:

  • Lead a team of highly skilled Operational Technology Solutions Consultants, partnering with customers to co-create solutions and expanding ServiceNow’s presence in the market.
  • Domain expertise in Operational Technology and ServiceNow ideal
  • Proven track record solution selling in large, global software companies; skilled at operating in a matrixed sales environment
  • Collaborate across stakeholder groups, including regional sales teams, solution specialists, and geo leaders, to prioritize Solution Consulting efforts
  • Experience attracting, retaining, and developing high performing, high potential talent through assessing, selecting, onboarding, coaching, and growing
  • Demonstrated ability to coach and mentor Solution Consulting talent
  • Provide voice-of-the-business internal to ServiceNow driving market strategy and competitive take outs.
  • Responsible for understanding business and technical problems addressed by our complete suite of OT products including key regulations, business drivers, evolving business needs, security etc.
  • This leader will exemplify the "Hungry and Humble" ServiceNow mantra to extend the reach and influence of Solution Sales
  • What you get to do in this role: Lead and manage a global team of OT Solution Consultants specialists to drive the GTM, capture new markets and maximize NNACV
  • Manage day-to-day activities such as resource scheduling conflicts, expense review and approval, activity reporting etc.


To be successful in this role you have:

  • Experience in building or leading pre-sales or professional services organizations or equivalents.
  • OT, IoT or other relevant experience
  • Experience with ServiceNow’s a plus: ITOM Visibility, ServiceGraph Connectors, ITSM, SecOps, and CMDB is highly valued.
  • Experience working in a fast-growing tech company including software, cloud, or customer experience of the same
  • Understanding of the sales process and being a trusted advisor for Specialist Sales, account management and the extended sales organization as a leader of an overlay team.
  • Proven ability to bridge the Strategic “what” of market outcomes, to the technology “How” of ServiceNow’s approach, in the context of compelling financial “why” of improved margins, agility, and growth
  • Ability to manage change and ambiguity with an action-orientation/drive – must thrive in a dynamic environment

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

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