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AVP Solution Consulting, Employee Experience Workflows (AMS)

Element AI

Element AI

Santa Clara, CA, USA
Posted on Thursday, May 16, 2024

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

AVP Solution Consulting, Employee Experience Workflows leader will focus on these activities within this role:

  • Direction of the SC Team Leads and Managers and other SC’s within the region, and development of long-term coverage plans for the region

  • Lead change and through change of a hyper growth company

  • Partner with sales counterpart to develop of account/business strategy

  • Partner with sales counterpart in support of business selling motion. Activities will include high-level presentations, problem resolution, relationship development, and coordination of corporate resource involvement with the top prospects within the region

  • Coordination/Liaison of strategic development of resources within the region, including approval of training plans, career development planning, conducting regular reviews, coaching/counseling SC's for their professional growth

  • Compensation decisions for the ever-changing business

  • Review of resource utilization, planning for specialized coverage of all major sales activity areas (Direct, Channel, OEM and Marketing), and review of the resource matching process

  • Providing assistance to the managers in the recruitment and hiring of SC's to fill staffing requirements

  • Develop key strategic relationships with Channel Partners to drive market share

  • Create an organizational culture in the regional SC Organization that will be a basis for the motivation, development, and retention of all SC’s

  • Participation in regular territory reviews with regional sales directors resulting in a detailed understanding of the top deals in the region

  • The ability to speak to press and analysts about ServiceNow technology – from product releases to overall value propositions

  • Additional responsibilities include development of relationships with other organizations inside ServiceNow as well as maintaining current knowledge of both corporate and industry direction


To be successful in this role you have:

  • Experience working in a fast-growing environment and understanding of different cultural and working environments

  • Experience in coordinating large scale recruitment programs

  • Understanding of standard approaches to coaching, mentoring and management of individual contributors and managers

  • Ability to motivate and inspire a growing team of leading Presales Solutions Consultants

  • Experience in Value Based Selling or Solution Selling

  • A thorough understanding of the SaaS Market space, the provision of PaaS based solutions and a broad understanding of Service Management practices

For positions in the Bay Area, we offer a base pay of $221,850 - $366,150, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

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