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Senior Staff Technical Program Manager

Element AI

Element AI

IT, Operations
Heredia Province, Heredia, Costa Rica
Posted on Tuesday, May 14, 2024

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

Team & Role

In Global Product Operations, we’re committed to our purpose of making work, work better. That means we’re always thinking about our customers and how we can ensure we deliver the high-quality products they’ve come to expect from ServiceNow: transformative, secure, compliant and on time. It’s up to us to drive our products to the finish line and into our customers’ workplaces. Working together, we keep our cloud secure; enable our customers’ success; provide proactive and actionable insights; and support employee education and experience.

What you get to do in this role:

Our Unified Technology Group Program Management Office is seeking a Technical Program Manager to support our security and global cloud services initiatives. You will work in a dynamic environment to bring your programs to life and see them through to a successful completion, while cultivating collaboration and driving business outcomes. You will think strategically, while driving tactical execution of large cross organizational programs, from initial conception, through program development, delivery, and transition to operations. The successful candidate is a results-oriented self-starter with an established, documented competence in engineering program management, security initiatives, and operations.

This position will require travel as needed (<15%)


Preferred Qualifications:

  • Experience delivering Information Security programs is a plus
  • Proven project/program management experience involving many cross functional teams
  • Proven organizational skills with high regard for quality
  • Solid collaboration and relationship building skills – able to work well with many different types of personalities in various function. Masterful in the art of bringing people together
  • Excellent communication skills - Ability to communicate, document, and present complex technical issues in concise and efficient manner for variety of audiences
  • Experienced and confident in creating slides and presenting to executives
  • Must possess effective listening skills and comfortable asking powerful questions
  • Passion for working with people in technical environments
  • Solid leadership skills to influence and motivate without authority. True servant leader
  • Solid facilitation skills to lead/drive variety of program events
  • Excellent negotiation and conflict management skills

Basic Qualifications

  • 10+ years of project/program management experience in mid/large size companies, ideally on a design team'
  • Bachelor’s degree or equivalent experience in Computer Information Systems (CIS), Management Information Systems (MIS), Computer Science (CS), or related field


Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

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