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Sr. Solution Architect, Demohub

Element AI

Element AI

Chicago, IL, USA
Posted on Friday, May 10, 2024

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

We are looking for an experienced ServiceNow Architect to spearhead the design of our cutting edge DemoHub platform. DemoHub is a multifaceted ecosystem comprising various components such as demo instance provisioning, demo content deployment, demo search portal development and tools console. The successful candidate will be instrumental in ensuring the reliability, scalability, and innovation of the DemoHub platform, handling responsibilities from guiding the development team to collaborating with various stakeholders. Design and Architecture:

· Instance Provisioning & Content Deployment

o Work with infrastructure teams to design a robust and scalable deployment architecture that meets business requirements.

o Define strategies for instance provisioning, considering factors such as load balancing, redundancy, and scalability.

o Clearly communicate challenges in instance and content deployment & brainstorm on innovative solutions.

· Lead the improvement of the DemoHub portal and application to enable

o Seamless discovery, searching, deployment, and learning of demo content.

o A console interface displaying real-time status updates, including current content availability, new releases, and seamless upgrade options.

o An expansive tools console empowering users to personalize their experience, showcasing integrations and facilitating customizations.

Collaboration and Stakeholder Management: Actively participate in the Demo Advisory Council, ensuring effective collaboration and coordination

o Maintain continuous engagement with Demo Engineering teams, Solution Consultants, and engineering, recognizing them as crucial stakeholders.

Agile Development and Story Prioritization:

o Create short term & long term DemoHub roadmap.

o Prioritize user stories and maintain a well-organized backlog.

Support and Troubleshooting:

o Provide support to the development team to resolve complex issues and troubleshoot problems.


o Document scalable solutions, architectural decisions, and best practices.


Preferred Qualifications:


· 5+ years of experience as a solution architect or equivalent role

· 3+ years of experience architecting and delivering complex solutions on the ServiceNow Platform

· Expert knowledge of the ServiceNow Platform and Capabilities, such as Integration Hub, Encryption, ML/AI, Mobile, Flow Designer

· Fluency in integrating enterprise platforms using technologies such as web services, JDBC, file-based parsers,

· Functional comprehension of SQL and database concepts

· Familiarity with JavaScript, HTML, and libraries/frameworks such AngularJS and Bootstrap preferred

· Ability to quickly understand technology through instruction and self-training

· Strong written and verbal communication skills

· Ability to work within a multi-discipline team focused on delivering high-quality output in short timeframes

· Experience partnering with a large field sales organization preferred

Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location. For individuals who will be working in the Bay Area, there is a pay enhancement for positions located in that geographical area; please contact your recruiter for additional information.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

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