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Monetization Strategy Manager

Element AI

Element AI

Santa Clara, CA, USA
Posted on Thursday, May 9, 2024

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

As a Monetization Strategy Manager, you will help develop and execute strategic Pricing and Packaging recommendations to drive growth for ServiceNow's Customer and Industry Workflow Business Units. Responsibilities include:

  • Work with pricing and product leaders to develop and implement effective monetization strategies for ServiceNow’s Customer Service and Industry Workflows
  • Define, track and measure pricing KPIs (both quantitative and qualitative) to drive actionable decision insights on product packaging and pricing performance
  • Translate pricing strategy into executable plans, partnering cross-functionally with Product Management, Deal Desk, Sales Ops, and Sales Enablement teams
  • Support Business Unit in getting alignment on Pricing and Packaging changes and passing Pricing Committee approval reviews
  • Assist in diverse activities to support monetization such as market sizing exercises, market/competitor research, enablement, and root cause analyses to support and identify opportunities for product growth and inform field and BU views
  • Assist in identifying new business and growth opportunities to create incremental growth, including new pricing models and go to market approaches


Our Ideal candidate:

  • 3+ years of experience in enterprise technology industry with a proven track record collaborating across pricing, product, sales, finance, marketing, and operations with specific experience in packaging and pricing for software businesses
  • Strong knowledge of pricing frameworks with experience developing monetization strategies
  • Proficient in competitive price research and synthesizing large data sets with Excel and other BI tools (Tableau preferred)
  • Skilled at applying independent and critical thinking to achieve impactful results with moderate to little supervision
  • An effective communicator and highly effective in securing buy-in on monetization strategies from executives and leaders across the business
  • Bachelor or Master degree in business, statistics, economics, or other quantitative disciplines (MBA is a plus)

For positions in the Bay Area, we offer a base pay of $119,300 - $208,700, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

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