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Business Operations Manager

Element AI

Element AI

Bengaluru, Karnataka, India
Posted on Thursday, May 9, 2024

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description


  • Requirement gathering with the collaboration of business stakeholders. Translate these requirements into technical specification for Power BI reports and Dashboards.
  • Design and development of data models, define relationship between the tables and visual implementations of the reports and dashboards.
  • Automate data extraction and develop real-time data processing system using Power BI with row level data security.
  • Publish Dashboards with Row Level Security and access management
  • Documentation of data models, report specifications and development processes.
  • Provide Business insights using data analysis and reports as and when required.


8 to 10 years of relevant experience in Power BI and data Analytics.

Experience in Sales domain and Sales tools is a must ,with excellent communication skills alongside visual story telling.

Education: BE/BTech/MCA or equivalent(Preferred) , MS Power BI Certifications

We are looking for a candidate with the below mentioned skills, along with the above mentioned 3 criteria's -

1. Advanced Data Modeling:

· Designing and implementing multidimensional and tabular data models to support complex business requirements.

· Utilizing advanced modeling techniques such as one-to-one, many-to-many relationships, and composite models and complex hierarchies.

· Optimizing data models for performance by partitioning large datasets, defining proper relationships, and managing hierarchies.

2. Expert-level DAX:

· Developing intricate DAX calculations for key performance indicators (KPIs), financial metrics, and advanced analytics.

· Leveraging DAX functions for time intelligence, statistical analysis, and predictive modeling.

· Optimizing DAX performance through efficient formula authoring and understanding query context and context transition.

· Experience in developing and optimizing complex DAX measures, including time intelligence functions, pattern matching, and nested calculations.

3. Data Transformation:

· Proficiently cleansing and transforming data from various sources using Power Query Editor.

· Implementing complex data transformation logic involving conditional statements, custom functions, and error handling.

· Automating data refresh and transformation processes using Power Automate or custom scripts.

· Knowledge of Python is a good to have skill.

4. Visualization Design:

· Designing visually appealing and interactive reports and dashboards with a focus on usability and user experience.

· Utilizing custom visuals and themes to create branded and aesthetically pleasing BI assets.

· Incorporating advanced features such as bookmarks, drill-through, and dynamic filtering for enhanced interactivity.

· Story telling with engaging data visualization.

5. Performance Optimization:

· Identifying and resolving performance bottlenecks in Power BI reports and data models.

· Implementing data compression techniques, partitioning strategies, and aggregations to improve query performance.

· Monitoring and tuning Power BI workloads for optimal resource utilization and scalability.

6. Data Governance and Security:

· Establishing data governance policies and procedures for data modeling, naming conventions, and metadata management.

· Implementing row-level security (RLS), object-level security, and data encryption to enforce data access controls.

· Implementing data governance policies and best practices to ensure data security, privacy, and compliance.

· Establishing role-based access controls (RBAC), row-level security (RLS), and data encryption mechanisms to protect sensitive information.

· Documenting data lineage, metadata, and data quality rules to maintain data integrity and traceability.

7. Integration with Other Tools:

· Integrating Power BI Microsoft Azure services such as Azure Data Lake, Azure SQL Database, and Azure Analysis Services.

· Connecting Power BI to data sources such as SharePoint, Snowflake, Web and SAP using APIs and connectors.

8. Business Acumen:

· Collaborating with business stakeholders to gather requirements, prioritize initiatives, and define key performance metrics.

· Translating business requirements into technical specifications and data models that drive actionable insights and strategic decision-making.

· Sound understanding of Sales Business Organization and Sales applications.

9. Communication and Stakeholder Management:

· Communicating complex technical concepts and analytical findings to non-technical stakeholders in a clear and concise manner.

· Building and maintaining relationships with clients, business partners, and executive sponsors to ensure alignment of BI initiatives with organizational goals.

· Conducting training sessions, workshops, and knowledge sharing sessions to empower end-users with self-service BI capabilities and promote data-driven decision-making culture.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

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