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Senior Customer Credit Management Analyst

Element AI

Element AI

IT, Customer Service
Hyderabad, Telangana, India
Posted on Wednesday, May 8, 2024

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

What you get to do in this role:

  • Operational responsibility for the ServiceNow credit process.
  • Evaluate the creditworthiness of potential and existing direct customers and partners.
  • Create, maintain, and improve documentation of procedures and ensure compliance with all relevant legislation and internal controls.
  • Collaborate with the Collection team to create an efficiency in cash collection activities and reduce bad debt exposure.
  • Adhere to the ServiceNow Credit Policy.
  • Provide reporting around ServiceNow’s credit risk, including direct engagement in the quarterly credit limit review processes.
  • Commercial appraisal of credit risk in growth territories and new relationships.
  • Review and approval of credit terms on customer contracts.
  • Act as point of contact for all matters relating to credit management.
  • Work with the Sales teams to ensure harmonization of processes and best practice is being carried out across the board.
  • Create monthly and weekly reporting for both the Finance and Sales support teams.
  • Deliver to the team KPIs. Assist in reviewing and tracking the team KPIs.
  • Assist in developing the capability and structure of the team to meet the ongoing objectives of the business.
  • Assist in providing training for new starters and perform inductions where necessary.
  • Be a role model for the Company values.


To be successful in this role you have:

  • Prior experience in handling Customer Credit related enquiries and queue management.
  • Experience in Conducting credit reviews for partners and direct customers.
  • Excellent communication and interpersonal skills
  • Collaborative
  • Good at building and maintaining relationships
  • Exceptional level of accuracy and numeracy
  • Superb attention to detail
  • Great initiative and a pro-active approach
  • Able to prioritize and manage team workload
  • Efficient and achieves at pace
  • Able to make decisions day-to-day
  • The ability to be able to demonstrate ownership
  • The ability to initiate and implement change – be comfortable in a fast-paced change environment
  • Ability to clearly manage internal customer expectations proactively and to act as a partner to the business


Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

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