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Solution Sales Representative - Technology Workflows

Element AI

Element AI

IT, Sales & Business Development
Sydney, NSW, Australia
Posted on Monday, May 6, 2024

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

The Solution Sales Representative will contribute to the market success of ServiceNow's Technology Workflows products. These products are built on our market leading AI capable ServiceNow platform and enable customers to deliver excellence in IT management and service delivery.

What you get to do in this role

The Solution Sales Representative supports the strategy and solution win for Technology Workflow deals. This role will work along side Senior Solution Sales Executives and will therefore gain valuable coaching and skills development. Responsibilities will include;

  • Support the achievement of sales targets through delivering specialist selling expertise during the stages of the sales cycle.
  • Constantly build expertise and domain skills to deliver the required input into sales stages to correctly position ServiceNow Technology Workflows solutions.
  • Work with customers in a consultative manner to gain a deep understanding of their business challenges.
  • Deliver expertise in matching ServiceNow solutions to customer challenges.
  • Develop and address specific customer use cases with ServiceNow solutions.
  • Build and master the ability to demonstrate and evangelize the Technology Workflows solutions.
  • Maintain a detailed understanding of the competitive landscape and how ServiceNow’s value proposition delivers superior customer value.
  • Provide expertise on platform licensing, commercials, and proposal creation.
  • Address customer objections and questions to help them get clarity on the proposed solution.
  • Support and give input to the sales territory planning and account planning processes.
  • Execute your sales activity with a deep understanding of the value of the NOW platform and an ability to articulate ServiceNow’s AI value proposition along with customer stories.
  • Coach adjacent teams with foundational specialty solution area knowledge to identify specialty solution opportunities and help manage the sales cycle.
  • Execute with a strong demonstration of ServiceNow’s core values: Wow our Customers, Win as a Team, Create Belonging, Stay Hungry and Humble.


To be successful in this role you have:

  • 3+ years of technology sales experience in enterprise software or consulting services.
  • Experience in selling enterprise-class solutions.
  • Strong technical aptitude to understand the challenges a prospect is facing and translate those into business outcomes ServiceNow can deliver, and to communicate the value.
  • A thorough understanding of the sales process and the ability to navigate and progress short but complex sales cycles.
  • Presentation skills via web-based tools.
  • Excellent communication skills.
  • Excellent relationship-building skills – Ability to build meaningful business relationships with ServiceNow customers, prospects, and internal colleagues.
  • Persistent, dependable, and accountable.
  • Able to adapt to a constantly changing and growing environment.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

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