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Sr Staff Software Engineer

Element AI

Element AI

Software Engineering
Hyderabad, Telangana, India
Posted on Thursday, May 2, 2024

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description


Customer and Industry Workflows (CIWF) Engineering Team in ServiceNow is responsible for developing Sales & Order Management (SOM), Customer Service Management (CSM), Field Service Management (FSM) and Industry Vertical Products (Financial services, Healthcare, Telco etc.) using ServiceNow platform and cutting-edge technologies like Machine Learning, Agent Intelligence, chatbot, service catalog, workflow, real-time tracking of services.

To sustain our explosive growth, we are looking for self-starters, extremely passionate people who thrive on responsibility and live for the next big challenge. We're looking for professionals who aren't content with the status quo—people who are more interested in how things could become. Accelerate your career and succeed in an environment where you can make an impact daily. We invite you to join in to stand out.


We are seeking an exceptional, passionate, and self-driven senior software architect in the rapidly growing Customer Service Management Engineering team to build highly innovative products.

If you have a strong passion for programming, design, architecture, writing algorithms, interest in technology trends, trying out new technology and, if you are a self-starter, go-getter, if you love to develop products with patentable ideas and have a DNA of being hands-on, technical research-oriented developer, then you are looking at the right opportunity.

This role will be responsible for the design and architecture of the foundational Sales & Order Management (SOM) capabilities. You’ll be responsible for building SOM data model, reusable and composable building blocks of customer lifecycle and lead to cash workflows. You will work closely with platform and application engineering architects to drive the reference architectures.

What you get to do in this role:

As a Senior Staff Software Engineer, you will be an individual contributor in the ServiceNow Customer and Industry Workflows (CIWF) engineering team, and you will be

  • Working closely with Engineering Managers and other Architects in the team to develop best in class technical designs in building enterprise grade software.
  • Designing and developing high quality applications leveraging the industry leading ServiceNow platform
  • Lead the technical design and architecture of the SOM products, ensuring scalability, performance, and reliability.
  • Working in a Scrum-based Agile development process that is light on documentation and meetings and heavy on coding.
  • Design and implement software that is simple, intuitive and easy to use that will allow customers to extend and customize the functionality to meet their specific business needs
  • Play a key role in the design and implementation of new products and features while also enhancing the existing product suite.
  • Translate requirements and mock-ups into fully functional features by working closely with business and product owners, and creative designers
  • Collaborate with product managers and user experience designers to deliver delightful experiences
  • Responsible for mentoring and grooming lead engineers to be the next line of architects.


To be successful in this role you have:

  • Over 15+ years of experience designing and building scalable reusable products/components
  • Passion for software development, debugging and problem-solving. We are seeking for senior architects and technical leaders who can influence and impact the product vision and roadmap with a strong conviction to build great products.
  • Strong problem-solving, debugging skills and an aptitude for learning new technologies
  • Ability to create high performance, scalable systems
  • Solid understanding of data modeling and databases
  • Deep understanding of data structures, algorithms, object-oriented design, design patterns, and performance/scale considerations
  • Strong written and verbal communication
  • Must be comfortable with juggling multiple priorities with the ability to manage time effectively
  • Lead and mentor less experienced engineers

It would be even better if you have:

  • Proven experience as an enterprise software architect creating CRM products, implementation, customization, and integrations.
  • Strong knowledge of relational data modeling, enterprise software applications design and development.
  • Strong knowledge of core CRM modules like CPQ, Lead Management, Order management


Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

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