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Manager, Software Engineering Management

Element AI

Element AI

Software Engineering
San Diego, CA, USA
Posted on Wednesday, May 1, 2024

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

We are seeking a highly skilled and driven Engineering Manager who excels in both technical expertise and people management. The ideal candidate will possess in-depth knowledge of CI/CD best practices, AWS Computing Services, and ability to deliver applications and services at high velocity. This individual will play a key role in leading and managing a team of talented engineers while also contributing hands-on to technical projects.

What you get to do in this role:

  • Drive the automation of deployment, configuration management, and monitoring processes to improve efficiency and reduce manual intervention.

  • Oversee the design, deployment, and management of the organization's build applications.

  • Select and implement appropriate DevOps tools and platforms. Evaluate and select third-party tools and services that align with the organization's needs and goals.

  • Develop and maintain disaster recovery plans to ensure business continuity in the event of outages or disasters.

  • Drive root cause investigations, seeking the primary cause of the unexpected event, no matter where it lies.

  • Work with product management, development, design, support and other dev teams to create high-quality solutions.

  • Manage departmental resources, staffing, mentoring, and enhancing and maintaining a best-of-class engineering team.


To be successful in this role you have:

  • Exceptional problem-solving skills to troubleshoot complex technical issues and identify root causes.

  • Strong understanding of software development methodologies, best practices, and coding standards.

  • Experience developing and executing a strategic vision for various DevOps or SRE functions.

  • Strong knowledge of infrastructure as code (IaC) and automation tools such as Terraform, Ansible, or Chef.

  • Preferred proficiency in AWS, GitHub, Jenkins, and Nexus.

  • Proven track record of leading and managing technical teams, including hiring, mentoring, and performance evaluation.

Basic Qualifications:

  • 6+ years of experience implementing and managing DevOps and CI/CD practices in large-scale environments.


For positions in California (outside of the Bay Area), we offer a base pay of $142,700 - $249,800, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location. For individuals who will be working in the Bay Area, there is a pay enhancement for positions located in that geographical area; please contact your recruiter for additional information.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

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