To be successful in this role you have
- Minimum five (5) years of technical experience with at least two (2) years of problem/product management or an allied field within customer support, operations, or engineering.
- Proficiency in problem management processes and methodologies.
- Strong analytical and problem-solving skills, with the ability to conduct thorough root cause analysis.
- Experience with IT service management tools, particularly the ServiceNow platform.
- Strong scripting skills in JavaScript, Python, or equivalent languages, with the ability to develop scripts and tools to enhance problem management processes.
- Excellent communication, collaboration, and leadership abilities.
- Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.
- Bachelor’s degree in computer science, Information Technology, or related field; ITIL certification preferred.
Desirable Skills and Experience
- Strong understanding of compliance requirements and adherence to regulatory standards.
- Have working knowledge and applied skills in ITIL, preferably ITIL v3, Change, Incident and Problem Management.
- Knowledge of the ServiceNow product.
- Understanding of Java or any other programming language
If you are a proactive problem solver with a passion for improving service reliability and driving continuous improvement, we encourage you to apply for this exciting opportunity to make a significant impact.
Why ServiceNow
ServiceNow's DNA is built in purpose and values. We offer a culture of belonging, inclusivity, collaboration, and customer focus.
Work-life balance and well-being are our topmost priorities.
We offer flexible work arrangements.
We provide competitive compensation, generous benefits, and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong in aptitude and attitude can grow their careers through working with some of the most advanced technologies and talented professionals in the business.