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Senior Manager, Sales Operations Management

Element AI

Element AI

Sales & Business Development, Operations
San Diego, CA, USA
Posted on Saturday, April 27, 2024

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

What you get to do in this role:

  • Oversee Sales Operations Teams supporting the Enterprise and Strategic Tech business; work cross functionally to structure problems
  • Represent the Sales Operations Org on internal calls for new initiatives, launches and any process related changes
  • Participate in CPQ Transformation and drive adoption with Sales Operations and the Sales Teams
  • Develop strategic and business cases working with cross-functional teams outlining business opportunity, rationale, and operational plans to grow the region
  • Uncover areas within the business to drive performance improvements to unlock productivity and accelerate execution
  • Support AMS Sales Leadership in the Enterprise and Strategic Tech business in keeping with deal velocity and managing priorities effectively
  • Be an escalation point to help enable the sales team in their day to day challenges with deal structuring, forecasting concerns and commission exception requirements
  • Manage a Sales Operations Deal Team of 10-15 Operations Specialists and 2-3 Sales Operations Managers

Qualifications

Our ideal candidate:

  • Sales Operations experience managing a larger team for 2-4 years
  • 5+ years of Sales Operations experience that is specific to deal structuring, forecasting and supporting Sales Leaders
  • Experience working on go-to-market or sales related strategic and operational topics
  • Strong communicator, able to convey complex ideas in a clear, concise manner both verbally and in writing; comfort in business and technical discussions
  • Effective at building relationships, collaborating, and influencing others; experience working with senior executives across various geographies and functions
  • Strong team player who is also an independent thinker
  • Strong analytical and financial skills to work on complex business issues with minimum supervision
  • Self-starter who enjoys working in a fast-paced, collaborative, and innovative high-growth environment
  • Software industry domain expertise, and the ability to understand complex technology problems is a plus
  • Strong people development and influencing skills; able to build and drive extended and virtual teams

For positions in California (outside of the Bay Area), we offer a base pay of $129,000 - $225,600, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location. For individuals who will be working in the Bay Area, there is a pay enhancement for positions located in that geographical area; please contact your recruiter for additional information.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

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