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Strategy and Project Manager - Global Partnerships and Channels

Element AI

Element AI

Sales & Business Development, Operations
Waltham, MA, USA
Posted on Thursday, April 25, 2024

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

We are seeking a highly motivated individual to join ServiceNow as Strategy and Project Manager for Global Partnerships & Channels. This role works directly for the Global Partnerships & Channels (GPC) Chief of Staff and will be focused on delivering key strategic and priority projects from ideation through to execution and delivery across the GPC ecosystem.

We are looking for a candidate who is a strategic thinker, problem solver, and collaborative team player. The ideal candidate is a self-starter who can thrive in high-growth, fast-paced environments, working across many stakeholders.

Your work will give you exposure to the GPC leadership team and contribute to our overall strategy and operations to drive success. This individual should be able to dive deep into solving problems while maintaining a broad perspective.

This is a fantastic opportunity to play a key role in shaping the design of how ServiceNow engages and grows with our Partners. If you have a stellar background in consultancy and tech, a passion for change, and an ability to work effectively with a diverse and driven global team, then we’d love to hear from you.

In this role you will:

  1. Drive strategic programs to support the GPC vision, goals and growth objectives in line with North Star priorities
  2. Drive best-in-class end to end management for initiatives that drive growth and strategic priorities
  3. Identify opportunities for operational excellence that create efficiency, remove obstacles, or create improved processes and approaches to the business
  4. Collaborate and co-ordinate across multiple cross functional businesses and stakeholders across the GPC ecosystem and more broadly throughout ServiceNow to achieve results
  5. Create presentations, playbooks, and other deliverables that summarize key findings, recommendations, and go-forward strategy
  6. Prepare executive level communications and presentations to outline strategic insights, recommendations and outcomes
  7. Support the Chief of Staff in achieving the strategic agenda, driving operational rigor and rhythm
  8. Own and deliver on key cadences, updates, actions and status reports



  • 5+ years of experience in consulting or strategic projects in a Software/SaaS technology company; prior experience as a business manager or consultant preferred.
  • Evidence of having established programmatic efforts that span across functions
  • Demonstrated track record as a strategic thinker – able to work in the details and grasp the ‘big picture’
  • Effective communicator, able to convey complex ideas in a clear, concise manner both verbally and in writing
  • Highly analytical and intellectually curious about data analysis, trends, and insight generation
  • Strong interpersonal and communication skills; able to influence and manage multiple extended or virtual teams.
  • Collaborative team player who also knows how to ‘get things done’.
  • Ability to learn quickly on a fast-paced team including highly technical areas.
  • Ability to handle interpersonal relationships professionally, and empathetically.
  • Self-starter who thrives and can multitask in fast-paced and often ambiguous environments.
  • Bachelor’s Degree in Business or related field

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

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