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ServiceNow Partner Program Advocacy Manager

Element AI

Element AI

Sydney, NSW, Australia
Posted on Thursday, April 25, 2024

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

What you get to do in this role:

  • Be the “voice of the program” for internal and external users
  • Build trusted relationships with the local Sydney and APAC teams and partners.
  • Support in driving adoption and socialization of the ServiceNow Partner Program, strategy and four modules
  • Support internal and external Partner Program awareness and understanding
  • Build internal awareness and understanding with partner management, field teams, technical teams, partner operations and enablement teams to ensure program adoption and understanding
  • Build external awareness and understanding with existing and new partners to ensure program adoption and understanding of partner journey and steps to build a partnership
  • Help track and enhance KPIs and success metrics of partner programs and report program and partner success
  • · Drive program adoption, partner success with internal and external users
  • · Collecting internal and external teams for needed program enhancements and capabilities and feed into the Program Module Owners
  • · Creating/updating program presentations and messaging for internal and external consumption


To be successful in this role you have:

  • 7+ years’ experience working in a partner organization, partner manager, partner marketing, sales role in a program enablement/advocacy, partner development, and enablement role
  • This role needs to be working with and supporting teams and partners in APAC, remote worker but travel and relationship building in the Sydney office
  • Excellent presentation, communication and marketing skills, active listening, time management and interpersonal skills
  • Experience in working with and building partnerships is a must
  • Experience in working with partner ecosystems, including internal partner management, sales, technical and marketing teams
  • High energy level and a “can do” attitude
  • Strong and collaborative people skills with a win as a team attitude
  • Effective time manager, capable of delivering/executing on the tactics on multiple projects on time
  • Ability to maintain a high level of productivity in a fast-paced, team environment while managing multiple competing priorities
  • Bachelor’s degree or equivalent practical experience
  • Diplomacy, integrity, and presence that enables you to work effectively at all levels within large organization


Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

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