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Senior Digital Solution Consultant - Creator Workflows

Element AI

Element AI

Posted on Wednesday, April 24, 2024

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

We are seeking a dynamic and experienced technical presales/architect professional. As a solution consultant, you will play a critical role in our presales team, helping to unlock the full capability of the ServiceNow platform for our key customers. You will leverage your functional and technical expertise to build compelling value propositions, solutions, demonstrations, proof-of-concepts and programs for our customers. You are expected have an aptitude for problem-solving, creativity and story-telling, in order to show our customers the true power of digital transformation with ServiceNow.


  • Solution Evangelism: Act as a key technical advisor and product advocate, articulating technology and product positioning to both business and technical users.
  • Customer Engagement: Lead discovery sessions to understand customer challenges and requirements, translating them into effective ServiceNow solutions.
  • Solution Architecture: Design and propose innovative solutions leveraging the Now Platform, ensuring alignment with client objectives and business outcomes.
  • Collaboration and Leadership: Work closely with the sales, technical, and delivery teams to ensure cohesive and comprehensive solution delivery.
  • Sales Strategy: Contribute to sales strategy and drive opportunities from qualification through to close, achieving sales targets.
  • Continuous Learning: Stay abreast of ServiceNow platform updates, new features, and industry trends to maintain a competitive edge and provide value to clients.


To be successful in this role you have:

  • 5+ years of experience in technical presales, with a proven track record of generating new business sales of enterprise-level solutions
  • Experience working with low-code application development platforms
  • A strong background in application development, including technical skills not limited to: Javascript, AngularJS, ReactJS, Database Management, HTML5, CSS, jQuery
  • A solid understanding of integration methods such as SOAP, REST, JSON, JDBC
  • Any experience in other technologies such as RPA, OCR, Generative AI, Process Mining, etc. is desired
  • Experience building CICD practices and source control integrations is a plus
  • Good understanding of the ServiceNow platform and ServiceNow certifications (CSA, CAD) are highly desirable
  • Strong stakeholder management skills, where you will be working with varying personas, from developers to the C-Suite
  • A consultative mindset, with a focus on process improvement methodologies
  • Above all, outstanding communication, story-telling and presentation skills


Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

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