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NTT Global Account Solution Consultant - Global Telecom Account Manager

Element AI

Element AI

Sales & Business Development
Tokyo, Japan
Posted on Tuesday, April 23, 2024

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

ServiceNow is looking for a Global Account Solution Consultant to focus on the all global opportunity for specified Global Account in Telecommunication Industry and establish relationships with customers and prospects in that account for the global market.

As a member of our Solution Consulting team, you will have a major impact on our future success by supporting ITX, Employee Workflow, Customer Workflow Solution Sales. You will guide revenue for all of our products with the support and partnership of Sales, Product Management, and the executive team. This is a hands-on technical consultant who can go wide and deep on solution delivery and solution positioning during sales cycles.

The focus will be on the global business for specified Global Account in Telecommunication Industry where ServiceNow is launching vertical solutions that strengthen our value proposition.

Role Expectations:

· Orchestrate and lead the core and global internal technical resources in the execution of the global account plan including technical strategies and solutions.

· Buildcredibilityandtrustwiththecustomer’stechnicalleadership(e.g.CTO,CIO).

· Expert in the customer’s business, industry and global operations in order to support the technical strategy and execution.

· Ensure sharing and collaboration for opportunities, innovations and adoption to support technical pipeline development and account growth.

· Supports adoption, usage and optimization of ServiceNow licenses within the global account in order to deliver the greatest value and secure “stickiness”.


· Engage with customer executives to identify business pain points and opportunities and translate those into technology solutions.

· Drive development of the technical aspects of the global account planning collaboration with geo-based teams.

· Interlock with geo SC managers to manage account resource alignment, coverage and priorities.

· Lead, maintain and monitor global technical documentation and communication channels to ensure “everything is connected”.

· Cultivate geo-based SC resources and monitor performance.


To be successful in this role you have:

· 7+ years of pre-sales solution consulting or sales engineering experience in (product specific area)

· Strong Pre-sales experience, ITSM & ITOM experience would be advantageous (Tool or business process).

· Experience selling into and/or working with Telecom carriers a strong preference.

· Mastery of the Sales process and trusted advisor for account representative

· Exhibits prior and current technical expertise in web technology and the ability to learn new technology.

· Exceptional communication and presentation skills to include technical and business concepts.

· Understanding of and experience selling to enterprise IT architecture.

· Experience working collaboratively with product management, product marketing, partners, and professional services.

· Creative problem-solving skills with a growth mindset and desire to work in a fast-paced, high growth organization.

· Background in ITIL, Service Management, Asset Management, IT Management, IT Operations Management.

· A high degree of passion, energy, and drive

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

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