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Real Estate Transaction Manager - EMEA

Element AI

Element AI

Dublin, Ireland
Posted on Thursday, April 18, 2024

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before.

We are disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our products, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better.

Team Description

The Global Real Estate and Workplace Services (WPS) team is responsible for curating and sustaining our unique ServiceNow work environments around the world, helping to bring our purpose to life in the physical sense. We are responsible for the full life cycle of our physical workplaces, from ‘ideation to expiration’, and we are a key influencer of the employee experience by way of our workspaces, services, and amenities.

Job Overview

This position will be responsible for managing Real Estate transactions, flexible office/pass program and overall portfolio health of the ServiceNow real estate portfolio for the EMEA region consisting of approximately 550k SF of fixed and serviced offices, servicing 4,275+ employees. This role will work closely with internal and external resources including Planning & Design, PMO, Operations, business leaders, country managers, real estate broker(s), legal, finance, accounting, and other outsourced partners, as required. This role will be responsible for ensuring that the real estate portfolio is aligned with the company’s overall strategy in all aspects of site selection, acquisition, and disposition, and to serve as the point of contact for stakeholder engagement and communication during the planning and execution of the strategy while ensuring fiscal responsibility.


  • Experience managing an office portfolio of 1 Million square feet or greater
  • Ability to understand relevant business needs and balance those with the overarching real estate strategy, including a focus on utilization and portfolio optimization to ensure fiscal responsibility
  • Establish organizational alliances and partnerships with key customers in the region and corporate partners
  • Assist in the development of the real estate strategy including investigation of all opportunities to deliver savings and cost avoidance (i.e.: lease negotiations, right-sizing, managing OpEx to ensure alignment with budget)
  • Ability to communicate/present effectively to a wide variety of audiences at all organizational levels
  • Adept at conflict resolution, consensus building & problem-solving
  • Support lease administration team and process for the EMEA region
  • Manage broker relationships in our fully outsourced real estate model for the EMEA region and ensure accountability to deliverables (QBR’s, KPI’s, savings)
  • Work closely with the Director, Global Real Estate, Planning & Design, PMO, Ops and stakeholders to establish precise budgets during the annual operating planning process and support ongoing activities throughout the year.
  • Accountable for accurate budget, forecasts, and accruals for the EMEA region and partnering with FP&A on the impact of real estate transactions
  • Work with both internal and external legal resources during lease negotiations
  • Fosters an inclusive and collaborative environment where we can “win as a team”.


Skills & Qualifications

  • Bachelor’s degree preferred with 5 - 10 years of relevant experience in corporate real estate, transaction management, lease administration and/or related skills.
  • Strong negotiation and stakeholder management skills
  • Experience with the budget management process
  • Strong attention to detail is essential
  • Ability to work in a fast-paced environment
  • Extensive organizational skills with a strong inquisitive approach
  • Experience working closely with a finance organization
  • Strong analytical skills
  • Proficient in Microsoft Excel (analyzing data, pivot tables, etc.) and PowerPoint
  • Excellent verbal and written communication skills, teamwork skills
  • Proven ability to effectively interface with a diverse range of roles at all levels
  • Demonstrates a strong decision-making ability based on data

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

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