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Solution Sales Manager, Creator Workflows

Element AI

Element AI

Sales & Business Development
Posted on Friday, April 12, 2024

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

We are seeking a visionary leader to head our Technical Digital Solution Sales team, focusing on the ServiceNow platform. This role is pivotal in shaping the strategic direction of our sales efforts, leading a team of talented sales professionals, and driving the adoption of ServiceNow solutions across a diverse client base. The ideal candidate will have a strong background in technical sales within the ServiceNow ecosystem, demonstrating exceptional leadership, strategic thinking, and customer engagement skills.


  • Strategic Leadership: Define and execute sales strategies that drive revenue growth and market penetration for ServiceNow solutions.
  • Team Development: Lead, mentor, and expand a team of technical digital solution sales professionals, fostering a culture of excellence and continuous improvement.
  • High-Impact Sales: Directly engage with key accounts, navigating complex sales cycles, and securing strategic wins.
  • Partnership and Collaboration: Collaborate with ServiceNow, leveraging partnerships to enhance solution offerings and stay ahead of market trends.
  • Customer Advocacy: Serve as a senior advisor to clients, understanding their business challenges and aligning solutions that deliver measurable value.
  • Performance Management: Track and analyze sales performance, setting clear goals and benchmarks to drive accountability and results.


To be successful in this role you have:

  • 2+ years of managing a team of field-based sales representatives
  • 5+ years experience selling enterprise software
  • Experience building C-Level relationships
  • Experience driving a customer success focus and influence in a "win as a team" environment
  • Strategic account planning experience; history of creation and ongoing management of detailed account plans for a portfolio
  • Previous sales experience in IT Service Management, HR, Security Operations, Customer Service or IT Operations Management (within software or IT sales organizations)
  • Experience exceeding quota while maintaining customer loyalty and required product margins
  • Knowledge of the computer industry, especially cloud platforms, SaaS, PaaS, security and SaaS contracts
  • Willingness to travel


Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

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