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Global Director of Resell Execution

Element AI

Element AI

Chicago, IL, USA
Posted on Thursday, April 11, 2024

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

Position Summary

The Global Director of Resell Execution is a key role tasked with propelling the growth of ServiceNow’s global reseller segment. This comprehensive position entails managing reseller pipeline forecasting, orchestrating change management, and spearheading enablement programs. A critical responsibility of this role involves establishing and sustaining executive relationships with our reseller partners through formal governance structures to ensure strategic alignment and bolster mutual success.

Key Responsibilities

  • Strategic Leadership: Develop and implement a holistic global reseller strategy, incorporating pipeline management, change management, and enablement initiatives to foster segment growth.
  • Executive Sponsorship: Act as the principal executive sponsor for key reseller partners, forming and nurturing high-level relationships via formal governance frameworks. Engage directly with partner organization executives to harmonize strategic goals and ensure partnership efficacy.
  • Change Management: Drive the performance and adaptability of the reseller ecosystem, making sure strategies are agile and aligned with evolving market conditions.
  • Enablement Programs: Create and manage enablement programs that empower sales and partner teams with the necessary skills, knowledge, and tools for successful reselling.
  • Forecasting and Analytics: Oversee the reseller pipeline forecasting, employing advanced analytics to inform strategic decision-making and identify opportunities for growth.
  • Cross-functional Collaboration: Work closely with internal teams such as sales, finance, operations, and marketing to ensure strategic and operational excellence within the reseller segment.
  • Process Optimization: Continuously refine and improve forecasting, sales methodologies, and operational processes to enhance efficiency, scalability, and precision.
  • Team Leadership: Cultivate and indirectly lead a dedicated team focused on reseller strategy and operations, promoting a culture of innovation, agility, and continuous improvement.
  • Stakeholder Communication: Maintain transparent and effective communication with all stakeholders, providing insights into strategy performance, challenges, and growth opportunities.


  • Education: Bachelor’s degree in Business, Finance, Economics, or related field; Master’s degree or MBA highly advantageous.
  • Experience: Minimum 10 years of experience in sales strategy, business development, or a related area, with a strong emphasis on change management, sales enablement, and building executive-level partnerships in a global setting.
  • Executive Engagement: Demonstrated experience in executive sponsorship and engagement, including establishing and managing formal governance structures with reseller partners.
  • Skills: Superior strategic and analytical thinking; exceptional leadership and communication capabilities; proficient in CRM systems, forecasting methodologies, and sales enablement tools.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

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