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Event Management Software Engineer (RainFocus), Digital Experience Platform

Element AI

Element AI

Administration, Software Engineering
Heredia Province, Heredia, Costa Rica
Posted on Wednesday, April 10, 2024

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

Role:

We are seeking an experienced Event Management Software Engineer to join our fast-paced, groundbreaking Digital Experience Platform Organization (DXP). The role requires knowledge of digital event management platforms and familiarity with CMS systems.

The ideal candidate will have advanced knowledge Event Management Software (ideally RainFocus and/or ON24) as the event management platform that interfaces with other marketing systems like Marketo, Adobe Experience Platform, AEM or other CMS systems.

What you get to do in this role:

  • Be responsible for implementing the workflows and API’s for digital and in-person events.
  • Work directly with strategic events teams on event planning, providing strategic and tactical recommendations on event management, virtual / in-person experiences and driving personalized journeys.
  • Collaborate with other channel leads (Marketo, AEP) on cross channel integration to make sure that event registrations result in successful lead capture in CRM systems.

Qualifications

To be successful in this role you have:

  • Bachelor’s Degree
  • 5 - 8 years of experience implementing the workflows and API’s on event management platforms.
  • Knowledge of event management platforms, such as RainFocus, ON24, Cvent, Eventbright, or similar required
  • Hands on development experience with Java, JavaScript, or similar required.
  • Strong quantitative background. Highly proficient with Excel and in data analysis
  • Solid understanding event management software API’s, widgets and workflows.
  • Familiarity with AEM or other content management systems in “events” ecosystem.
  • Excellent attention to detail and exceedingly organized.
  • High capacity for problem solving and passion for learning, and rolling out new technologies
  • Comfortable with business analytics and producing data-driven insights and reporting.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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