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Staff Technical Product Manager - CRM Sales

Element AI

Element AI

IT, Product, Sales & Business Development
Atlanta, GA, USA
Posted on Wednesday, April 10, 2024

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

About Digital Technology:

We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth.

We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it.

Ultimately, we strive to make the world work better for our employees and customers when you work in ServiceNow Digital Technology, you work for them.

Job Overview: As a Staff Technical Product Manager, you will play a critical role in driving the success of our CRM products by bridging the gap between technology and business objectives. You will be responsible for defining and managing the product roadmap, gathering and prioritizing product requirements, and collaborating with cross-functional teams to ensure the successful development and launch of the products. Your focus will be on delivering innovative, high-quality solutions that meet the needs of our stakeholders and align with the company's strategic goals.

Our team aspire to create industry’s best intelligent digital Go-to-Market ecosystem, and we work on number of highly visible product initiatives! Join our team to help make business even more successful through our people centric user experience applications. You will be a key part of the decision making process working alongside with your business partners to help bring our lead to cash to the next level!

This TPM role is pivotal in shaping the success of our technical products. If you are a strategic thinker with a passion for technology and a knack for driving innovation, we encourage you to apply and join our dynamic team.

Key Responsibilities:

  • Product Strategy and Roadmap:
    • Develop and communicate a clear product vision and strategy aligned with the company's overall objectives.
    • Create and maintain a product roadmap that outlines the key features, enhancements, and milestones for the product's evolution.
  • Requirement Gathering and Prioritization:
    • Collaborate with stakeholders, to gather and prioritize product requirements.
    • Define user stories, use cases, and acceptance criteria to guide the development process.
    • Participate in after hours collaboration meetings with global team
  • Technical Understanding:
    • Possess a deep understanding of the technology stack, architecture, and technical constraints associated with the product.
    • Collaborate closely with engineering teams to ensure the technical feasibility of product features.
  • Cross-Functional Collaboration:
    • Work closely with cross-functional teams, including development, UX design, quality assurance, and operations, to ensure successful product delivery.
    • Foster effective communication and collaboration among team members.
  • Product Development Oversight:
    • Monitor and track product development progress, ensuring that it stays on schedule.
    • Make critical decisions and trade-offs to meet project objectives.
  • Performance Metrics and Analysis:
    • Establish key performance indicators (KPIs) to measure the product's success and iterate based on data-driven insights.
  • Customer Feedback and Iteration:
    • Gather and analyze stakeholder feedback to identify opportunities for product improvement.
    • Iterate on product features and enhancements to address stakeholders needs and pain points.


To be successful in this role you have:

  • 8+ years of software product management experience
  • Bachelor's degree in a relevant field (e.g., Computer Science, Engineering, Business) is preferred.
  • Strong technical background of Sales CRM systems as well as understanding of the standard bordering systems and the ability to communicate effectively with development teams.
  • Strong understanding of the standard sales cycles/selling motions and sales processes (direct sales, indirect sales, renewals, etc.)
  • Strong background in designing the technical solution that addresses the business problem while ensuring people-first design
  • Experience in hands on implementation and management of the global Sales CRM product
  • Strong prioritization skills and the discipline to focus on high impact activities
  • Experience gathering and capturing product requirements and transforming them into a product roadmap.
  • Experience in managing SaaS product and vendors
  • Proficiency in product management tools and methodologies (e.g., Agile, Scrum).
  • Strong analytical and problem-solving skills.
  • Exceptional communication and leadership abilities.
  • Ability to adapt to changing priorities and work in a fast-paced environment.
  • Deep curiosity about customer needs and a track record in building customer relationships and delivering customer-centric solutions.


Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

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