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Advisory Solution Consultant - Employee Workflow

Element AI

Element AI

Sydney, NSW, Australia
Posted on Tuesday, April 2, 2024

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

What you get to do in this role:

Become the subject matter expert on ServiceNow Employee Experience solutions in ANZ region

· Discover and qualify customers’ business challenges

· Deliver best-in-class product demonstrations to customers and products, in-person and virtual, to address customers’ requirements and business issues

· Handle product feature, functional and technical questions from customers, Alliance Partners and ServiceNow teams

· Respond to Request for Information/Proposal documents

· Build relationships with key stakeholders, such as HR Directors, Chief Human Resource Officers (CHROs), Corporate Service Directors and work with them to shape their digital transformation journey

· Articulate the value proposition of ServiceNow Employee Service Delivery, and share how ServiceNow customers are leveraging ServiceNow to deliver an enhanced employee experience to their workforce

· Collaborate with implementation team and/or Alliance Partners to deliver success for customers

· Stay current on competitive analysis, understand and articulate differentiators between ServiceNow and its competitors.

· Work with Product Management team to shape the future of the ServiceNow products with new features that will address customer needs

· Help develop, contribute and execute on sales campaigns focused on Employee Service Delivery

· Build your profile as a trusted-advisor by supporting Marketing events – user conferences, trade shows, analyst demonstrations, webinars etc...

· Responsible for understanding business and technical problems addressed by the products including key regulations, business drivers, evolving business needs, security etc

· Opportunity to mentor/coach field Solution Consultants by enabling them in capabilities of the Employee Service Delivery and best practices


In order to be successful in this role, we need someone who has:

· 5+ years of experience in

a) Solution Consulting experience in ERP or Human Capital Management systems (SaaS experience is preferable) and/or

b) Service Delivery experience and/or

c) HR transformations (system implementations, org change management etc.)

· Proven Pre-Sales skills: excellent communication skills in writing, speaking and presenting

· Experience in communicating with both business decision makers and technical decision makers

· A high degree of energy, drive and is passionate about evangelising our capabilities & success internally and externally

· Organised and detail-oriented

· Team-player and great collaborator – experience working with cross-functional teams like Sales, Marketing, Product Management, Alliance Partners, etc to drive results

· Quick learner – someone who exhibits ability to learn new technology and grasp new concepts quickly and efficiently

· Agile, results-oriented with creative problem-solving skills

· Self-starter – ability to effectively complete tasks and projects with minimal supervision

· Proficiency of the ServiceNow Platform is advantageous

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

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