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Senior Staff Capacity Engineer

Element AI

Element AI

Sydney, NSW, Australia
Posted on Thursday, March 14, 2024

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description


  • Manage, monitor and manipulate the server farm behind ServiceNow cloud
  • Work directly on or with the servers to enable and optimize capacity utilization for the ServiceNow customer base
  • Enhance processes and tools necessary to simplify and provide consistent project execution
  • Provide proactive management and innovation to ensure 100% success of ServiceNow cloud automation



  • Experience using the ServiceNow platform
  • Understanding of SQL and database concepts
  • DNS,DHCP and PXE boot
  • Intermediate to advance network troubleshooting
  • Experience in one (or more) scripting languages- JavaScript, Python, Perl, Unix Shell, Power Shell
  • Experience in incident, problem, change management, knowledge-base management, defect & escalation management
  • Team collaboration and fit is essential
  • Basic understanding of enterprise class server hardware
  • Experience in deploying bare metal servers
  • Someone with Australian citizenship (preferably with Baseline Clearance)


  • Minimum five (5) years providing customer facing technical support (Web based products or e-commerce preferred)
  • Basic understanding of ServiceNow asset management
  • Storage configuration concepts, configuration, and experience
  • Puppet understanding and configuration management
  • Coding in various languages, we usually prefer Unix Shell, Python, C, C++ or JavaScript
  • Ability to work in shifts or do on-call
  • Monitoring of large and scalable systems, applications and networks
  • Minimum Requirements
  • University graduate with a Computer Science degree or equivalent.
  • Strong interpersonal communication skills are essential.

Note: This position requires the Australian Baseline Security Clearance. If offered employment, you must be willing to complete and successfully pass the adjudication process. Australian citizens currently residing in Australia for at least the past 3 years will be considered.

Why ServiceNow

ServiceNow's DNA is built in purpose and values. We offer a culture of belonging, inclusivity, collaboration, and customer focus.

Work-life balance and well-being are our topmost priorities.

We offer flexible work arrangements.

We provide competitive compensation, generous benefits, and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong in aptitude and attitude can grow their careers through working with some of the most advanced technologies and talented professionals in the business.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

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