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Staff Software Engineer - SRE DevOps

Element AI

Element AI

Software Engineering
Sydney, NSW, Australia
Posted on Sunday, March 10, 2024

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description


  • Use your experience in software development, systems engineering and networking to proactively prevent repeatable issues.
  • Drive initiatives with partner teams to improve the reliability and performance of the infrastructure through improved system design.
  • Drive a culture of intolerance to manual activity which results in a highly automated environment delivering scalable solutions.
  • Provide relief and sustainable resolution to issues within our infrastructure and application stack
  • Drive monitoring and automation initiatives


Note : This role requires Australian citizenship as successful applicants will need to obtain security clearance."

To be successful in this role you have

  • Deep knowledge of Linux systems including troubleshooting and monitoring.
  • 6+ years’ experience with DevOps automation and agile methodologies.
  • Working knowledge of either of the following DevOps tools such as Ansible, Puppet, Terraform, CloudFormation, Jenkins and Spinnaker
  • Coding experience in one or two of the following : JavaScript, Python, Go, Java and Bash
  • Database administration. PostgreSQL(preferred), MySQL, Maria DB, Oracle DB.
  • Web application development and operations experience. Preferably Java EE or Python stack. Have good knowledge of Apache Tomcat, JBoss, Kafka, RMQ, ELK, Nginx, F5, Splunk, Grafana and Prometheus.

Desirable Skills and Experience

  • Networking services and protocols. DNS, SNMP, HTTPS, TCP/IP and BGP.
  • Experience in events management tools/platforms. E.g., Netcool/OMNIbus, IBM/Tivoli, HP OVO, BMC BEM/TruSight, Moogsoft, Instana, ServiceNow ITOM.
  • Experience developing enterprise-scale automation solutions.
  • Experience working with Container and Container Orchestration Platforms (Docker Swarm, Apache Mesos, Kubernetes).
  • Have strong knowledge and hands-on experience with workflow orchestration tools, such as ServiceNow Workflow, HP OO, Rundeck, Apache Airflow, Tidal and BMC Atrium Orchestrator.
  • Exposure to AI/ML
  • Strong debugging and problem-solving skills.
  • Experience developing on the ServiceNow Platform
  • Industry certification, such as ITIL, CCSP, COBIT, Linux/Unix certification, Certified PostgreSQL DBA(CPSDBA), ServiceNow certification.

Why ServiceNow

ServiceNow's DNA is built in purpose and values. We offer a culture of belonging, inclusivity, collaboration, and customer focus.

Work-life balance and well-being are our topmost priorities.

We offer flexible work arrangements.

We provide competitive compensation, generous benefits, and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong in aptitude and attitude can grow their careers through working with some of the most advanced technologies and talented professionals in the business.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

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