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Software Engineer(ServiceNow Developer)

Element AI

Element AI

Software Engineering
Hyderabad, Telangana, India
Posted on Friday, March 1, 2024

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

What you get to do in this role:

​​​​​Demo Development:

  • Collaborate with product managers, CSM solution architects, and developers to thoroughly understand the features, modules, and integrations offered by our ServiceNow CSM product.
  • Create interactive and engaging software demonstrations that showcase the platform's capabilities, including case management, self-service portals, knowledge management, and more.
  • Customize demos to address specific pain points and use cases within different industries and business verticals.
  • Develop tools and utilities to make demo configurations for sales team simpler.

Technical Expertise:

  • Develop an in-depth knowledge of the ServiceNow CSM platform's technical architecture, integration possibilities, and underlying technologies.
  • Troubleshoot and resolve technical issues that may arise during development. Identify root cause and drive resolution.
  • Provide guidance to the Sales team in creating custom sales demonstrations.

Live Presentations:

  • Conduct live, interactive software demonstrations, workshops, live config sessions for sales teams, and stakeholders
  • Effectively communicate the value proposition, benefits, and differentiators of ServiceNow CSM.

Feedback and Improvement:

  • Solicit feedback from the sales team and stakeholders to continuously improve the effectiveness of demos.
  • Incorporate feedback into future demonstrations and refine demo content to ensure relevance and impact.

Market Awareness:

  • Stay informed about industry trends, competitors, and emerging technologies in customer service to enhance the quality and competitiveness of your demonstrations.


To be successful in this role you have:

  • Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent practical experience).
  • 3-6 years of experience in software development
  • Proficiency in ServiceNow development tools, including Scripting (JavaScript, Jelly), HTML, CSS, and Glide API.
  • Experience with React/Angular or similar frameworks.
  • Experience with ServiceNow integration methods (REST, SOAP, MID Server, etc.) and third-party integrations.
  • Experience in software demonstrations, technical sales engineering, or related roles.
  • Strong familiarity with the ServiceNow platform, especially the Customer Service Management (CSM) modules.
  • Excellent communication and presentation skills, both written and verbal.
  • Ability to translate technical concepts into clear, business-oriented language for various audiences.
  • Quick problem-solving skills to address technical challenges during live demos.
  • ServiceNow certifications (Certified Application Developer, Certified Implementation Specialist CSM, etc.) are a plus.


Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

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