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Advisory Solution Consultant - State Gov

Element AI

Element AI

Brisbane, QLD, Australia
Posted on Thursday, February 29, 2024

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

At ServiceNow, we are a diverse and inclusive organisation that values collaboration, innovation, and customer-centricity. We strive to create solutions that meet our clients' unique needs and drive their success. As a Solution Consultant, you will play a vital role in understanding our clients' challenges, proposing tailored solutions, and ensuring seamless implementation. We believe in fostering a supportive and inclusive work environment where everyone's contributions are valued.


  • Collaborate with the sales team to understand client requirements and business objectives.
  • Conduct in-depth analysis of client needs and pain points to develop customised solutions.
  • Create compelling presentations, proposals, and demonstrations that effectively communicate the value of our solutions to clients.
  • Serve as a trusted advisor to clients, offering insights, best practices, and recommendations.
  • Conduct product demonstrations and effectively address client questions and concerns.
  • Collaborate with cross-functional teams, including product development and project management, to ensure smooth implementation of solutions.
  • Provide ongoing support and assistance to clients throughout the project lifecycle.
  • Stay updated on industry trends, emerging technologies, and best practices to continuously enhance your knowledge and expertise.
  • Contribute to the growth of the Solution Consulting team through knowledge sharing, mentoring, and collaboration.


To be successful in this role you have:

  • Bachelor's degree in a relevant field (e.g., Computer Science, Business, Engineering), or equivalent practical experience.
  • 5 years of experience in solution consulting, technical sales, or a related role.
  • Proven expertise in analysing complex business requirements and designing innovative solutions.
  • Strong technical acumen with the ability to understand and explain technical concepts effectively.
  • Excellent communication and presentation skills, with the ability to tailor your message to various stakeholders.
  • Demonstrated experience in building and nurturing client relationships.
  • Ability to thrive in a fast-paced, dynamic environment and manage multiple projects simultaneously.
  • Strong problem-solving skills and the ability to think strategically and creatively.
  • Experience with ServiceNow, Enterprise SaaS and Large Public Sector organisations is a plus.
  • Commitment to diversity, equity, and inclusion, and ability to work effectively with individuals from diverse backgrounds.


Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

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