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Staff Performance Engineer

Element AI

Element AI

Hyderabad, Telangana, India
Posted on Tuesday, February 20, 2024

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're on the 2021 list of FORTUNE World's Most Admired Companies®.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

About Digital Technology

We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it.

Ultimately, we strive to make the world work better for our employees and customers—when you work in ServiceNow Digital Technology, you work for them.

What you get to do in this role:

  • Evaluating on-going project and production system from performance perspective, early feedback and opportunity to work with the teams to fix the issue.
  • You will be required to assess Business Problems, Technical problems, and come up with best fit solution, develop the solution and deploy the solution across enterprise.
  • You will be required to work with Application Operations team and deliver these solutions at scale and deploy this for multiple teams


  • You will find ways to remediate outages or enhance performance on the ServiceNow platform
  • You will get to utilize tools like BigData, Splunk, Elk, and others to map out metrics and identify trends on transactional throughput, memory, CPU, job processing, and disk utilisation to devise self-detect and self-healing solutions.
  • You will use database optimisation skills to tune the database, add indexes, maintain tables and data, and understand execution plans to recommend better formed queries.
  • You will review Javascript and Java application code to fix performance concerns and help define best performing code practices for developers.
  • You will work and coordinate between different internal teams (Development, Quality Engineers, Platform, Business Units, Load test team


To be successful in this role you have:

  • 6 to 12 years of industry experience with minimum of 4 years in performance engineering with the bachelor’s degree.
  • A very good working experience of the JVM architecture and analysing JVM issues.
  • A good working experience with Middleware.
  • Working knowledge of Cloud Platform and Technologies
  • Should be good in one of the testing and load test tool use in current market.
  • A fundamental understanding of ITSM, ITIL, or CMDB
  • Experience in one (or more) scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell
  • Experience with relational databases (e.g. MySQL, Oracle)
  • Experience writing or debugging OO code (Java preferred, other relevant technologies ok)
  • Experience administering Linux/Unix OR Microsoft Server
  • Excellent verbal and written communication skills, team player.
  • Strong personal commitment to quality and customer service
  • Ability to understand and communicate complex technical systems
  • Proven ability to maintain a professional demeanour when handling complex user issues
  • Knowing ServiceNow platform is an add-on

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.