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Distinguished Engineer

Element AI

Element AI

Other Engineering
Santa Clara, CA, USA
Posted on Saturday, January 6, 2024

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description


The User Experience Platform Engineering organization at ServiceNow is responsible for full stack development of Conversational Platform powered by NLU and Gen AI, Mobile Apps, Builders (UI and Mobile) and Web platform. UX Engineering owns the Core Experience and user interfaces for the entire ServiceNow application suite. The organization is responsible for delivering Mobile Apps, UX foundations, UX runtime frameworks, chatbots, conversational interfaces, and low code builders, web components, app-shell, unified navigation, controllers, and all facets of contemporary web page design. There is strong emphasis on delivering features that align with modern design principles and delivering interfaces that minimize cognitive complexity.


The Distinguished Architect is responsible for hands-on technical outcomes and delivering robust web-based user experiences for all ServiceNow customer-facing applications.

In this role, you will be evaluating and formulating key architectural solutions to support the development of new UI features and performing hands-on troubleshooting to enhance the performance and user-friendliness of existing web flows and pages. Strong understanding of front-end and full-stack web development, as well as the ability to navigate through intricate codebases is required for the role.

The ideal candidate should hold a senior-level position with hands-on experience as a Web architect or Web performance architect or SRE or equivalent. They should be able to demonstrate their expertise as a technologist, with in-depth knowledge of front-end systems design, Web performance, and Web runtime tools and frameworks.

The candidate will be expected to set the golden standard and technical direction for ServiceNow’s web-based user interfaces.

Strong proficiency in Web performance tools and frameworks, caching technologies, JavaScript, APIs and Java.

Be an innovator and provide technical thought leadership on how ServiceNow should scale the web platform, optimize its current framework, and incorporate new technologies.


To be successful in this role you have:

  • 15+ years of experience in full-stack web development, client-side and server-side frameworks with emphasis on user experience.
  • Strong proficiency in optimizing and tuning web applications for improved performance and scalability.
  • Hands-on coding experience with Java and JavaScript.
  • Previous experience as a Principal or Distinguished architect at a Fortune 500 company.
  • Ability to work in a collaborative manner with strong emphasis on teamwork and good communication skills.
  • Bachelor's or Master's degree in computer science or a related field, or equivalent work experience.


For positions in the Bay Area, we offer a base pay of $237,800 - $416,200, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

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