Our companies are made up of insanely talented people driven to change the world — and many of them are hiring. If you have drive, expertise, and a taste for adventure, we whole­heart­edly encourage your interest.

  • 73
    Companies Hiring
  • 2,234
    Open Roles

Business Process Mgr

Element AI

Element AI

Heredia Province, Heredia, Costa Rica
Posted on Wednesday, January 3, 2024

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

What you get to do in this role:

  • Consult with internal clients to develop solutions that leverage Highspot Sales Enablement / Content Management System
  • Review and analyze content and performance metrics to recommend new organizational methodologies
  • Understand business and content-related problems to identify and present solutions
  • Provide support and ongoing services for internal clients in accordance with SLAs
  • Manages overall Services project calendar and prioritization
  • Develops overall project plan models, templates, and resourcing requirements
  • Creates and manages individual project plans and secures resources (includes determining support roles)​
  • Transforms current project planning tools by aligning with best practice systems and processes
  • Defines processes and requirements for request-related platform architecture (EnableNow instance)


To be successful in this role you have:

  • Extensive experience with organization methodologies for large volumes of content including folder architectures and metadata
  • Ability to understand existing content structure and use-cases to help guide new structure implementation
  • Experience with re-architecting platforms that have a singular product-focused architecture to a more complex matrixed focus.
  • Critical thinking, analysis, troubleshooting, and problem-solving expertise
  • Ability to communicate with and manage stakeholders outside the enablement organization, build a team of advocates
  • 5-10 years of experience in management consulting, asset management marketing, sales operations, or a related field
  • Advanced proficiency with the entire Microsoft Office Suite, with an emphasis on Excel, Word and PowerPoint
  • Strong written and verbal communication skills with proven ability to initiate and manage relationships with customers at all levels
  • Knowledge of data systems and structures
  • Proficiency with Microsoft Dynamics
  • Ability to work independently and as part of a team in a highly dynamic and fast-paced environment
  • A ‘can do’ attitude to fast-paced and dynamic situations, challenges and customers
  • Ability to translate technical requirements into business value and ROI


Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

From Fortune. © 2022 Fortune Media IP Limited All rights reserved. Used under license.

Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.