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Business Operations Analyst

Element AI

Element AI

IT, Sales & Business Development, Operations
Heredia Province, Heredia, Costa Rica
Posted on Tuesday, November 28, 2023

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

What you get to do in this role:

ServiceNow’s Success, Technology, Experience, and Platform (STEP) org is the largest organization in the company, comprised of all Products and Platform teams, along with our world class Customer Success and Experience teams. We are leveraging the unlimited potential of our platform across every industry, geography, solutions, and personas to consistently deliver product and platform experiences our customers love.

Seeking an analytical and strategic operations Analyst to join the Strategic Product Operations & Program Management team supporting our Chief Operating Officer and SVP, Strategic Business Operations in driving strategic priorities and operational excellence across the organization. The visibility and exposure of this role is rare. The Analyst will develop a deep strategic understanding of ServiceNow’s business across its full product suite. This role is highly collaborative, providing an opportunity to become a key business partner, establishing strong relationships with a broad set of stakeholders across ServiceNow.


  • Manage initiatives that drive growth and operational excellence for STEP’s portfolio, in partnership with stakeholders.
  • Develop metrics, milestones, and programs to ensure successful execution.
  • Support operational cadences (e.g., Strategic Long-Range Planning, Portfolio Analysis, etc.)
  • Drive action items to closure through administrative leadership (e.g., business reviews) and support STEP events.
  • Collaborate with cross-functional teams (e.g., Product, Sales, Finance, Marketing etc.) to identify opportunities, unlock productivity and accelerate execution.
  • Improve operational excellence through execution of strategic initiatives that create efficiencies and process optimization.
  • Support consensus-building across teams and ensure surgical execution and handoffs to relevant stakeholders.


  • 5+ years of work experience, preferably in Operations, Product Management, Finance, Management Consulting, or Strategy roles.
  • High energy, disciplined execution skills, and willingness to do whatever it takes to deliver results.
  • Work independently and be highly productive with minimal oversight.
  • Ability to see the big picture while also being execution-oriented to improve operational excellence.
  • Effective communicator, able to convey complex ideas in a clear, concise manner both verbally and in writing.
  • Experience in building trusting relationships and influencing others.
  • Team player and self-starter who thrives and can multitask in fast-paced and often ambiguous environments.
  • Expertise in the enterprise software/ SaaS industry a plus
  • Education: Bachelor’s Degree required; MBA or other Graduate degree preferred.


Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

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