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Sales Operations Analyst

Element AI

Element AI

IT, Sales & Business Development, Operations
Heredia Province, Heredia, Costa Rica
Posted on Thursday, November 9, 2023

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

ServiceNow is currently seeking an experienced Sales Operations Specialist for our North American operations. This is an opportunity to work within an organization on a rocket-ship trajectory with an industry leading technology and amongst some of the brightest and most passionate professionals in the business.

What you get to do in this role:

· Aligned to 2-3 regions and territories, the Sales Operations Specialist will support the forecasting process and advise the sales force in sales transactions. The Sales Operations Specialist will be the main contact for direct Sales Reps

· Attend weekly forecast calls and perform pipeline analysis to ensure forecast accuracy

· Schedule/Host Quarterly Pipeline Review Calls for Sales teams

· Analyze and review current customer licensing, products and usage and identify new revenue opportunities

· Suggest creative pricing and payment solutions balancing customer need and pricing policies.

· Review Quotes and Order Forms for accuracy and completeness.

· Review Renewal Order Forms and work with Renewal Reps on ensuring correct migrations and contract reviews

· Ensure all Orders are approved within pricing and discount policies.

· Interface to Deals Desk, Finance and Legal as needed (i.e. revenue recognition)

· Interface with Order Management to ensure accuracy of booked sales opportunities in the ServiceNow sales automation tool.

· Support sales organization’s requirement for Customer licensing compliance

· Assist with Onboarding of new Sales Reps. Coach Reps towards entering/updating opportunities via CPQ themselves

· Assist with Opportunity/Hygiene cleanup, send out weekly reporting to Sales teams and have the team assist with cleanup as needed

· Communicate SLA’s, important updates, and process related changes to assigned Sales Reps


In order to be successful in this role, we need someone who has:

· 2-4 years of proven experience of Sales Operations in a software sales organization

· Organized, with excellent attention to detail and the ability to work in a fast-paced environment

· Proficient in PPT, Word, and Excel

· Experience with a CRM system

· Has been in a role supporting Sales Reps and Sales Territories

· Strong listening, analytic and organizational skills

· Ability to prioritize to meet business needs

· Effective communicator, both written and verbal

· Team Player with positive attitude ready to work in a fast-paced environment

· Selling Software as a Service is a plus

· Results Driven

We provide competitive compensation, generous benefits, and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business.


Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

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