ServiceNow is currently seeking an experienced Sales Operations Specialist for our North American operations. This is an opportunity to work within an organization on a rocket-ship trajectory with an industry leading technology and amongst some of the brightest and most passionate professionals in the business.
What you get to do in this role:
· Aligned to 2-3 regions and territories, the Sales Operations Specialist will support the forecasting process and advise the sales force in sales transactions. The Sales Operations Specialist will be the main contact for direct Sales Reps
· Attend weekly forecast calls and perform pipeline analysis to ensure forecast accuracy
· Schedule/Host Quarterly Pipeline Review Calls for Sales teams
· Analyze and review current customer licensing, products and usage and identify new revenue opportunities
· Suggest creative pricing and payment solutions balancing customer need and pricing policies.
· Review Quotes and Order Forms for accuracy and completeness.
· Review Renewal Order Forms and work with Renewal Reps on ensuring correct migrations and contract reviews
· Ensure all Orders are approved within pricing and discount policies.
· Interface to Deals Desk, Finance and Legal as needed (i.e. revenue recognition)
· Interface with Order Management to ensure accuracy of booked sales opportunities in the ServiceNow sales automation tool.
· Support sales organization’s requirement for Customer licensing compliance
· Assist with Onboarding of new Sales Reps. Coach Reps towards entering/updating opportunities via CPQ themselves
· Assist with Opportunity/Hygiene cleanup, send out weekly reporting to Sales teams and have the team assist with cleanup as needed
· Communicate SLA’s, important updates, and process related changes to assigned Sales Reps