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Distinguished Engineer - Infra Automation

Element AI

Element AI

Santa Clara, CA, USA
Posted on Friday, July 28, 2023

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

The Team

Platform Infrastructure Automation team is focused on managing the lifecycle of Service Now SaaS platform. Our set of services and tools work seamlessly in our private Cloud and public Clouds delivering always available SaaS platform. The portfolio of services range from Infrastructure Automation, Platform deployment, High Availability Management and Infrastructure efficiency.

The Role

Design and develop the services and tools to manage our massive fleet of SaaS instances on our infrastructure and scale it to meet our business growth. Lead the technical strategy, architecture and core design and implementation. You will leverage the core Service Now platform and combine it with the evolving platforms in the open source community to make a difference. By joining us on this mission, you have the rare opportunity to:

  • Work on a fast paced and high growth enterprise SaaS company.
  • Influence how Service Now platform evolves to run on large scale private and public Clouds.
  • Work on a number of ServiceNow C-Suite visible projects

To be successful you should have:

  • Deep understanding of data center infrastructure – physical, virtual, containers, switches, racks, storage blades, load balancers firewalls etc., both in hardware and software and experience with automating their lifecycle.
  • Experience building and operating massive distributed systems for mission critical functions.
  • “Hands on the keyboard” coding in one or more of C, Java, Python, Javascript, Go
  • Hands on experience with building Cloud native services and troubleshooting in Production with problems like concurrency, memory leaks etc.,
  • Design and architectural patterns (e.g. high availability, disaster recovery, ACID, CAP, transaction management).
  • Working on large scale projects with >50 people and delivering the results.


  • 10+ years of experience in designing and building large scale automations in private and/or public clouds.
  • Masters or PhD in Computer Science or related field or equivalent work experience



For positions in the Bay Area, we offer a base pay of $227,600 - $398,400, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

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