As a physician-founded and led organization, ensuring everyone has access to quality healthcare is what inspires us. The magic we’ve created lies in Carbon Health’s custom EHR and the collaboration among clinical teams, engineers, and designers who work side-by-side to deliver innovation like our hands free AI charting tool. That’s why we hire people who genuinely care about patients, solving healthcare challenges, and making a positive impact every day. Join us and help change the future of healthcare for the better.
Position Summary
The Medical Assistant (MA) supports Primary Care providers by delivering high-quality clinical and administrative assistance to ensure an efficient, patient-centered experience. This role includes direct patient care, rooming, assisting with procedures, performing basic lab tests, managing patient communication, and supporting daily clinic operations.
Key Responsibilities, but not limited to.
- Clinical Support
- Greet and room patients; obtain and document accurate vitals, medical history, and reason for visit.
- Perform basic clinical procedures: EKGs, injections, immunizations, wound care, ear lavage, spirometry, nebulizer treatments, and point-of-care testing (strep, flu, UA, glucose, etc.).
- Assist providers with minor procedures and examinations.
- Prepare exam rooms, stock supplies, and maintain cleanliness and infection-control standards.
- Administer medications under provider direction per clinic protocol.
- Perform venipuncture and specimen collection; label and process labs.
- Ensure accurate documentation in the EMR, following clinic and regulatory guidelines.
Patient Communication & Support
- Answer incoming calls, return patient messages, and coordinate care with patients via phone, portal, or in-office communication.
- Provide patient education and instructions as directed by providers.
- Assist with referrals, prior authorizations, imaging orders, and follow-up care coordination.
- Support patients with scheduling, medication refills, and navigating clinic workflows.
Administrative Responsibilities
- Manage front- and back-office duties: intake, insurance verification, appointment scheduling, and check-out.
- Maintain accurate, timely entry of clinical data in the EMR.
- Participate in quality improvement initiatives, including chronic care management and population health tasks.
- Support Primary Care panel management (e.g., outreach calls, reminders, care-gap closing).
- Ensure compliance with HIPAA, OSHA, and clinic safety standards.
- Team Collaboration
- Work collaboratively with physicians, NPs/PAs, and administrative staff.
- Participate in huddles, staff meetings, and ongoing training.
- Contribute to a respectful, patient-centered culture.
Qualifications
- High School Diploma or equivalent required.
- Completion of an accredited Medical Assistant program.
- MA certification (CMA, RMA, CCMA) preferred.
- Current BLS/CPR certification.
- Experience in Primary Care or family medicine strongly preferred.
- Knowledge of EMR systems, clinical workflows, and standard procedures.
- Strong communication, problem-solving, and multitasking skills.
Physical Requirements
- Frequent standing, walking, bending, and lifting up to 25 lbs.
- Ability to assist with patient mobility and procedures as needed.
Preferred Skills
- Experience with chronic disease management (diabetes, hypertension, asthma, etc.).
- Knowledge of preventative screenings, immunizations, and care-gap tracking.
- Bilingual skills are a plus.
BENEFITS
Medical, dental & vision coverage, effective first day of employment
Health Savings Account & Flexible Savings Account option for health care & dependent care
Paid time off, paid sick leave
401k retirement savings plans with employer match
Life & Disability Insurance
DOT certification will be reimbursed where it is required for practice
*Some benefits dependent on specialty and employment status
We recognize that the key to success lies in valuing the minds, experiences and perspectives of people from all walks of life. Carbon Health is proud to value diversity and be an equal opportunity employer. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, we will consider for employment qualified applicants with arrest and conviction records. Carbon Health is an E-Verify employer.
