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Carbon Health
As a physician-founded and led organization, ensuring everyone has access to quality healthcare is what inspires us. The magic we’ve created lies in Carbon Health’s custom EHR and the collaboration among clinical teams, engineers, and designers who work side-by-side to deliver innovation like our hands free AI charting tool. That’s why we hire people who genuinely care about patients, solving healthcare challenges, and making a positive impact every day. Join us and help change the future of healthcare for the better.
Job Summary:
The Clinic Manager is responsible for the daily management of a Carbon Health clinic. Managing all operational policies and procedures, clinic financials, patient experience and community outreach with an owner’s mindset, to ensure profitability. A successful clinic manager is intrinsically motivated, challenge-driven, rethinks traditions and genuinely cares about employees and patients.
Key Capabilities
Collaborate: Shares information with others so there are no suprises; facilitates effective collaboration among clinic medical directors, clinic managers, and external partners
Drive Outcomes: Eliminates obstacles that affect organizational performance
Influence and Inform: Negotiates skillfully in tough situations; facilitates management of differences by addressing them openly and encouraging mutually beneficial resolutions
Demonstrate Accountability: Acts with a clear sense of ownership with exceptional organization and time management skills; establishes clear responsibilities and processes for delivering, monitoring and measuring results
Manage through Ambiguity: Coaches others in finding solutions and accomplishing goals despite incomplete information
Develop Self & Others: Provide real-time coaching to others, mentors key talent and takes significant action for effectiveness in current and future job
Essential Functions
Operations Management
People & Process
Effectively communicate and operationalize Carbon Health’s mission, vision and values in the clinic
Implement staffing standards for hiring, training/development, scheduling, timecards, payroll, and talent management according to Carbon Health best practices
Maintain a system of confidentiality according to Carbon Health policies and procedures
Assess team member needs for scope of role, development needs, succession planning and clinic outcomes; create and promote development plans accordingly
Empower decision making at all clinic levels possible to strengthen trust within the team
Promote development opportunities for self and team and continuing education within budget
Lead regular team meetings, resolve conflict when needed, motivate employees and foster a culture of communication that promotes employee retention
Environment of Care
In partnership with the Clinic Medical Director - set, communicate and monitor clinical excellence standards of care and safety standards in keeping with regulatory agencies and Carbon Health policy; this includes daily standards, emergency preparedness and hazardous materials/waste programs, in addition security, equipment and utilities management
Maintain a safe and clean environment; enforce compliance and clinic response to emergencies, OSHA standards, and infection control
Build positive relationships with clinicians, support staff, patients, community and vendors; manage conflict with care and empathy
Implement policies and procedures to meet state and federal guidelines
Maintain management competence and knowledge of trends in clinical practice to include changes in industry patient care standards and evaluation of the same
Communicate and respond to patient inquiries with a sense of urgency
Financial Accountability
Budget & Supplies
Monitor and control clinic expenditures within approved budget using administrative guidelines, organization benchmarks and anticipated scope of services with an owner’s mindset
Utilize vendors and purchasing systems according to Carbon Health policy
Demonstrate working knowledge of financial statements, clinic billing procedures and all insurance types and payor guidelines; adjusts, in coordination with district and regional leadership
Review, update and standardize forms and procedures as needed
Financial Performance
Prepare operating budgets, including volume projections and expense and revenue estimates
Find ways to improve outcomes/solutions and collaborate with your peers
Institute necessary modifications to procedures and clinic resource commitments as financial changes dictate
Prepare documentation and participate in evaluation and acquisition of capital equipment and supplies in partnership with the District Manager
Experiential Outcomes
Employees
Genuine care for your team that drives collaboration and communication
Ability to build and maintain cross functional relationships
Inspirational leader who encourages their team to solve their own problems, empowers through communication, feedback and recognition
Willingness to work shifts as needed to support your clinic within your scope of experience (receptionist, medical assistant or radiologic tech) to support your team
Patients
Represent Carbon Health in the clinic and community in line with our core values
Maintain a high-standard of patient care that amplifies patient experience goals to ensure NPS scores are met and exceeded
Identify, plan and participate in marketing activities and community events that increase patient volume and engagement
Maintain an environment that complies with all state and federal regulations including HIPAA
Provide exceptional customer service for patients both in-person and within digital platforms
Qualifications (education/experience/skills)
Minimum:
1+ year of healthcare leadership experience and/or combination of healthcare experience and education
Active listener that uses soft skills to build and maintain trusting relationships at all levels of the organization
Excellent communication and interpersonal, time management, planning, organizational, analytical, problem-solving, and critical thinking skills
Preferred:
Bachelor’s degree with healthcare management experience or equivalent combination of experience
2+ years experience leading others in a healthcare setting
Solid understanding of financial statements, P&L management and HR business processes
Active listener that uses soft skills to build and maintain trusting relationships at all levels of the organization
Excellent communication and interpersonal, time management, planning, organizational, analytical, problem-solving, and critical thinking skills
Eligibility:
Must be legally authorized to work in the United States
Must be 18 years of age or older
Must have a high school diploma
Availability:
Willing to work a flexible schedule including evenings, weekends and holidays
Other Willingness Requirements:
Willing to lift and move boxes weighing up to 30 lbs
Willing to travel as requested
CLINIC MANAGER JOB POSTING
The Clinic Manager is responsible for the daily management of a Carbon Health clinic. Managing all operational policies and procedures, clinic financials, patient experience and community outreach with an owner’s mindset, to ensure profitability. A successful clinic manager is intrinsically motivated, challenge-driven, rethinks traditions and genuinely cares about employees and patients.
Key Capabilities
Collaborate: Shares information with others so there are no suprises; facilitates effective collaboration among clinic medical directors, clinic managers, and external partners
Drive Outcomes: Eliminates obstacles that affect organizational performance
Influence and Inform: Negotiates skillfully in tough situations; facilitates management of differences by addressing them openly and encouraging mutually beneficial resolutions
Demonstrate Accountability: Acts with a clear sense of ownership with exceptional organization and time management skills; establishes clear responsibilities and processes for delivering, monitoring and measuring results
Manage through Ambiguity: Coaches others in finding solutions and accomplishing goals despite incomplete information
Develop Self & Others: Provide real-time coaching to others, mentors key talent and takes significant action for effectiveness in current and future job
What You’ll Do
Implement staffing standards for hiring, training/development, scheduling, timecards, payroll, and talent management according to Carbon Health best practices
Assess team member needs for scope of role, development needs, succession planning and clinic outcomes; create and promote development plans accordingly
Lead regular team meetings, resolve conflict when needed, motivate employees and foster a culture of communication that promotes employee retention
In partnership with the Clinic Medical Director - set, communicate and monitor clinical excellence standards of care and safety standards in keeping with regulatory agencies and Carbon Health policy; this includes daily standards, emergency preparedness and hazardous materials/waste programs, in addition security, equipment and utilities management
Build positive relationships with clinicians, support staff, patients, community and vendors; manage conflict with care and empathy
Communicate and respond to patient inquiries with a sense of urgency
Monitor and control clinic expenditures within approved budget using administrative guidelines, organization benchmarks and anticipated scope of services with an owner’s mindset
Institute necessary modifications to procedures and clinic resource commitments as financial changes dictate
Identify, plan and participate in marketing activities and community events that increase patient volume and engagement
Maintain an environment that complies with all state and federal regulations including HIPAA
About You
1+ year of healthcare leadership experience and/or combination of healthcare experience and education; 2+ years preferred
Active listener that uses soft skills to build and maintain trusting relationships at all levels of the organization
Excellent communication and interpersonal, time management, planning, organizational, analytical, problem-solving, and critical thinking skills
Willing to work a flexible schedule including evenings, weekends and holidays
Preferred Qualifications- Bachelor’s degree and solid understanding of clinic financials and human resource business processes
Medical, dental & vision coverage, effective first day of employment
Health Savings Account & Flexible Savings Account option for health care & dependent care
Paid time off, paid sick leave
401k retirement savings plans with employer match
Life & Disability Insurance
DOT certification will be reimbursed where it is required for practice
*Some benefits dependent on specialty and employment status
We recognize that the key to success lies in valuing the minds, experiences and perspectives of people from all walks of life. Carbon Health is proud to value diversity and be an equal opportunity employer. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, we will consider for employment qualified applicants with arrest and conviction records. Carbon Health is an E-Verify employer.