The Clinic Manager is responsible for the daily management of a Carbon Health clinic. Managing all operational policies and procedures, clinic financials, patient experience and community outreach with an owner’s mindset, to ensure profitability. A successful clinic manager is intrinsically motivated, challenge-driven, rethinks traditions and genuinely cares about employees and patients.
Key Capabilities
Collaborate:
Shares information with others so there are no suprises; facilitates effective collaboration among clinic medical directors, clinic managers, and external partners
Drive Outcomes: Eliminates obstacles that affect organizational performance.
Influence and Inform: Negotiates skillfully in tough situations; facilitates management of differences by addressing them openly and encouraging mutually beneficial resolutions
Demonstrate Accountability: Acts with a clear sense of ownership with exceptional organization and time management skills; establishes clear responsibilities and processes for delivering, monitoring and measuring results
Manage through Ambiguity: Coaches others in finding solutions and accomplishing goals despite incomplete information
Develop Self & Others: Provide real-time coaching to others, mentors key talent and takes significant action for effectiveness in current and future job
What You’ll Do
Implement staffing standards for hiring, training/development, scheduling, timecards, payroll, and talent management according to Carbon Health best practices
Assess team member needs for scope of role, development needs, succession planning and clinic outcomes; create and promote development plans accordingly
Lead regular team meetings, resolve conflict when needed, motivate employees and foster a culture of communication that promotes employee retention
In partnership with the Clinic Medical Director - set, communicate and monitor clinical excellence standards of care and safety standards in keeping with regulatory agencies and Carbon Health policy; this includes daily standards, emergency preparedness and hazardous materials/waste programs, in addition security, equipment and utilities management
Build positive relationships with clinicians, support staff, patients, community and vendors; manage conflict with care and empathy
Communicate and respond to patient inquiries with a sense of urgency
Monitor and control clinic expenditures within approved budget using administrative guidelines, organization benchmarks and anticipated scope of services with an owner’s mindset
Institute necessary modifications to procedures and clinic resource commitments as financial changes dictate
Identify, plan and participate in marketing activities and community events that increase patient volume and engagement
Maintain an environment that complies with all state and federal regulations including HIPAA
About You
1+ year of healthcare leadership experience and/or combination of healthcare experience and education;
2+ years preferredActive listener that uses soft skills to build and maintain trusting relationships at all levels of the organization
Excellent communication and interpersonal, time management, planning, organizational, analytical, problem-solving, and critical thinking skills
Willing to work a flexible schedule including evenings, weekends and holidays
Preferred Qualifications- Bachelor’s degree and
