Capella is at the forefront of making vital information about our world accessible in a timely manner. We’re leveraging proven technologies and building new capabilities to create a constellation of SAR satellites that can collect information about any spot on the planet within an hour.
At Capella you’ll workin a collaborative team environment, alongside smart people with a history of space mission success. No prior space experience is needed—we’re looking for people excited about tackling seemingly impossible challenges, learning new skills and concepts, and helping each other achieve success.
Our mission and our products are meant to understand the whole world and help everyone in it, regardless of race, creed, or any other distinction. We believe in a diverse and inclusive workplace, and we encourage all people to join our team and bring their unique perspective to help make us stronger.We value diversity at Capella and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position, but are not sure if you are the perfect fit, please apply!
About the Role
Reporting the Director of Customer Success, the Customer Success Manager is a key contributor to our team strategy and ensures its execution by supporting our global customers and Reseller Partner network. CSMs work with our customers to deliver world-class SAR imagery products through our self-service, proprietary Console system that allows customers to task Capella’s constellation and view / download imagery, or to integrate our data and data access systems into their existing workflows and platforms via API. You will be responsible for building long-term strategic relationships, providing best-in-class post-sales support, on-boarding and training, and delivering a customer experience that reflects Capella’s leadership in the Space industry. This includes serving as an internal advocate for customers, encouraging product adoption and maintaining high engagement with our customers and partners. This position is intended to cover an international territory and as such may require shifted working hours and weekend coverage.
SF: $110,200 - $165,200
CO: $88,200 - $132,200
Salaries will be based on the applicant’s level of experience, education, and specialized knowledge and skills.