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Alation
Alation is pioneering the next era of data intelligence — powered by AI agents and trusted data. Organizations around the world rely on Alation to drive self-service analytics, cloud transformation, data governance, and AI innovation. Our technology helps enterprises connect people and data to make faster, smarter, and more confident decisions. With more than $340M in funding – valued at over $1.7 billion and more than 650 customers, including 40% of the Fortune 100.
As data becomes the foundation of every business, Alation is leading the way in helping organizations unlock their full potential. By bringing intelligence, automation, and trust to every interaction, we empower customers to scale data-driven innovation with confidence and speed.
Joining Alation means being part of a winning team shaping the future of AI-powered data intelligence. We move fast, think big, and deliver results together.
Job Description:
We are looking for an experienced Sr. Support Engineer to join our advanced support team. As a Sr. Support Engineer, you will provide advanced-level technical support, helping our customers integrate with the Alation data-intelligence platform. You will be responsible for troubleshooting and debugging complex issues as well as acting as an escalation point with customers and internal teams.
One more thing, we work in a hybrid model so you’ll join us in our soon to be opened office to collaborate, connect, and enjoy a team atmosphere!
What You’ll Do:
Provide advanced-level technical support to Alation customers, partners, prospects, and other support engineers.
Specialize in at least one of the support specialization areas and serve as an SME for internal and external customers.
Contribute to the Alation Support Knowledge Base by regularly authoring, editing, and updating technical documentation such as KB articles, runbooks, community FAQs, product documentation, etc.
Facilitate internal and external technical enablement sessions.
Build and utilize complex lab setups to replicate and resolve problems.
What You’ll Need:
CS degree and at least five years of experience as a support engineer providing enterprise software application support.
Experience troubleshooting Linux and running shell commands.
Experience with Relational Databases, such as Oracle and Postgres. SQL is a must.
Ability to diagnose and debug applications written in Java and/or Python.
Experience with Web servers, such as Apache and Nginx.
Experience with REST APIs.
A big plus if you have experience in the following areas:
Postgres (DB internals).
JDBC drivers.
Elasticsearch, NoSQL, MongoDB.
Hadoop Ecosystem (Hive, HBase).
Cloud technologies and frameworks such as Kubernetes and Docker.
Being familiar using AI tools to analyze data such as system logs, tcpdump, and to generate insights using such analysis
Interest or experience in applying AI/ML models for predictive maintenance, automated triage, or intelligent knowledge base expansion.
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Alation, Inc. is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regards to that individual’s race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
The Company will strive to provide reasonable accommodations to permit qualified applicants who have a need for an accommodation to participate in the hiring process (e.g., accommodations for a job interview) if so requested.
This company participates in E-Verify. Click on any of the links below to view or print the full poster. E-Verify and Right to Work.