Due to its remote and hybrid culture, Alation conducts all of its interviewing and onboarding virtually.
Big Data isn’t a problem. It’s an opportunity.
At Alation, we help people find, understand, and trust data. So they not only excel in their work — they drive value for their enterprise, team, and role. In the words of one customer, “Alation makes me look like a rockstar.”
We help companies like Pfizer and Salesforce empower their people with the best data every day. As a platform for innovation, Alation helps customers create game-changing solutions (like a program for early-stage disease detection with Pfizer) and connect people to great data in less time (like Salesforce, whose analysts can now find data 35% faster). And we’re just getting started.
With more than $340M in funding - valued at over $1.7 billion and 450+ customers with household names - Alation is poised to capitalize on data as an opportunity. Headquartered in Silicon Valley, Alation was named to Inc. Magazine’s Best Workplaces list for the fourth time, and our exceptional Glassdoor rating reflects a culture that makes coming to work each day a joy. Do you want to join a team that welcomes new ideas, supports your growth, and recognizes your unique value? Join us!
Alation is looking for a Solutions Engineer I. Alation’s Solutions Engineer I will engage with our Account Executives to help ensure an excellent experience for our customers while developing the skills to eventually become the primary technical resource aligned to Alation’s field account teams. The Solutions Engineer I is responsible for ensuring customer challenges and issues are proactively addressed in order to drive business value attainment across the Alation customer base, with primary responsibility for:
Driving issues to conclusion with proactive issue management for select customers
Regular communications keeping both customers and account teams informed of progress towards issue resolution
Understanding and documenting prospects and customers business and technical requirements both in relation to specific issues as well as in regard to their intended use(s) of Alation
Developing both the business and technical skills necessary to continuously add value to customers so that in time the role will:
Define and demonstrate best practice solutions to meet customer business objectives
Quantify the business value of the solution(s)
Remove technical and process obstacles that prevent the successful implementation and adoption of Alation
Execute customer-facing playbooks and workshops proven to accelerate user onboarding and adoption
Solutions Engineer I establish and maintain strong relationships with account teams supporting our customers. They are deeply committed to helping customers remove obstacles to their use case(s) and desired business outcomes from Alation. This commitment empowers the account teams to ensure success in implementation of the software and direct more time towards adoption. Additionally, Solutions Engineer I are able to clearly describe product feedback, and when possible provide data, back to the engineering and product teams.
Solutions Engineer I require excellent organization and communication skills in order to manage, update and resolve customer issues. They may also train end users on the product and monitor the ongoing progress following issue resolution to ensure success.
More About Alation
Our founders have come together from different backgrounds: business, engineering, and design. This unique mix from our founding team is important to the Alation culture story. Today, our team consists of creators and communicators with varied backgrounds - from Stanford, to the Indian Institute of Technology, big companies and one-person startups, the United States, and abroad. We continue to seek ever more diverse perspectives as we grow.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on
the basis of race, name, religion, color, national origin, gender identity and expression, sexual orientation, age, marital status, veteran status, or disability status.
Why Alation?
- Market-Leading Data Catalog Provider
- High-growth, collaborative environment with diverse and inclusive teams
- Continuous learning, enrichment and development opportunities
- Competitive pay and health offerings including commuter benefits
- Flexible time off to relax and recharge
and much, much more!
